Central Shops Service Manager

Job ID 10129868 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 29, 2025

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Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. We do this through applying and developing groundbreaking technology and questioning the limitations to bring stories to life through our movies, television programs, parks and resorts, and consumer products. Now is your chance to join our dedicated team that delivers unparalleled creative content to audiences around the world.

As a Shops Service Manager at our manufacturing facility, you will work on some of your favorite Disney attractions. The Central Shops team provides support to our Parks and Resorts partners across the globe. We refurbish attraction vehicles, fabricate new parts for attractions, build Walt Disney Imagineering project elements, and assist with emergency repairs.

You will report directly to our Senior Manufacturing Management team.

What You Will Do

Provide leadership to union craft workers and develop a high level of collaboration and cooperation.
Proactively lead the safety of your team through action, development of processes, and partnership with safety professionals.
Demonstrate accountability for excellent safety and business results.
Supervise the regulatory compliance of the team, ensuring all training is current and completed in a timely manner.
Manage your area's staffing, contract compliance, vacation bid, and payroll.
Develop and maintain the necessary maintenance programs (predictive and preventative) to support the ongoing reliability of the equipment.
Prioritize multiple tasks successfully in a dynamic environment while under strict time constraints.
Demonstrate excellent Central Shops Customer Service to internal partners and clients.
Implement standard processes to ensure the quality and efficiency of your area’s performance.
Maintain the reliability of the facility's equipment to ensure performance and availability.
Lead root cause analysis and process improvement in your areas.
Value and protect the Disney brand and Intellectual property.
Regularly traverse our 300,000-square-foot facility to collaborate with active shop teams and monitor inactive shop areas.

Required Qualifications & Skills

5+ years of experience in a manufacturing environment including direct experience in an industrial, plant, manufacturing, theme park or transportation maintenance environment
Focus on process improvement, process flow, and production strategies
Genuine curiosity about mentoring others and forming partnerships with your team and leaders
Experience reading mechanical prints and 3D models
Excellent written and verbal communication skills
Promote and exemplify a professional demeanor and practices on behalf of Central Shops and within your team.

Preferred Qualifications

3+ years of leadership experience in a manufacturing environment
Experience with a wide variety of component fabrication including welding, painting, machining, and assembly
Experience with developing and managing Preventative Maintenance programs for various unit ops and facility based equipment. Partnering with internal and external resources to ensure that the PM steps are executed and effective.
Experience with Warehouse management processes to develop and lead the optimization for the use of the space at the facility.
Experience with Maximo and SAP
Experience with Lean Manufacturing or TPM principles
Bilingual

Required Education

Bachelor's Degree or Equivalent Work Experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.