Senior Manager, Communications (Walt Disney World Resort)

Job ID 10130681 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Sep. 15, 2025

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Job Summary:

Senior Manager, Communications (Walt Disney World Resort)

Walt Disney World Resort is the largest and most visited theme park destination in the world attracting millions of visitors each year. Be a part of a team responsible for shaping the resort’s reputation and telling its story. As Walt Disney World Resort begins a new period of growth and excitement, you will help drive communication strategies that lead to a lifetime of memories for our Cast and our guests.

The Senior Manager, Communications is responsible for developing and implementing holistic communication strategies that support business goals, build trust among key audiences, and shape the reputation of Walt Disney World Resort as a great place to visit and work.

The Senior Manager is a proactive problem solver and will develop creative ways to support the Cast experience, drive the business and effectively engage internal and external audiences, including news media, third parties and our cast members.

In this role you will lead a team of individuals and work with multiple stakeholders across Walt Disney World, Disney Experiences and The Walt Disney Company to bring these strategies to life, including efforts supporting the #DisneyCastLife campaign and future growth projects across Walt Disney World.

What You’ll Do as Senior Manager, Communications

Offer new ideas to tell our stories and bring big, transformative ideas to the table.
Develop and implement internal and external communication strategies on a broad range of business initiatives, leveraging appropriate communication channels to achieve goals. This includes writing media statements, crafting FAQs and engaging third parties as needed.
Proactively identify opportunities to build and protect WDW’s reputation. Promote key reputation drivers among key audiences and identify/mitigate emerging issues using an integrated approach that takes into account all aspects of communication.
Work effectively and efficiently in a fast-paced environment.
Develop content that aligns with strategic priorities for site and segment – while thinking outside the box and reaching new forms of media.
Serve as a consultant, influencer and strategic thought partner to team, peers, leadership and business partners to understand business/audience needs and proactively shape communication.
Participate in on-call rotation which includes media engagement, issues management and crisis response efforts.
Build internal and external relationships to help effectively deliver integrated communication strategies.
Lead and continuously develop a team of talented professionals.

Basic Qualifications

5+ years of relevant experience: this can include a mix of experience within agency, corporate communications, employee engagement, public relations, public affairs or government communications role, with prior experience with issues management and handling confidential information.
Ability to effectively and efficiently deliver results as part of a fast-paced, high-volume environment.
Leadership competencies in the ability to influence and persuade, building relationships with partners and stakeholders in a collaborative team environment.
Professional experience leading a team.
Must be able to think strategically, act as a consultant, communicate effectively and manage projects. This role generates and executes creative ideas while managing costs and budgets.
Proven ability to be a self-starter develop high-quality work product in a fast-paced, deadline-driven environment, with changing priorities.
Regularly engages with senior executives, requiring a high level of discretion, judgement, and strategic insight.
Experience using social media and current technologies to support, schedule and analyze successful communication campaigns.
Experience overseeing the development of communication and content for both internal and external audiences.
Strong skills in writing, presenting and editing.

Preferred Qualifications

Prior experience developing and writing strategic communication plans.
Graphic design experience.
Experience developing employee engagement campaigns.
Professional experience in finance, technology or business communications.

Required Education

Bachelor’s degree, preferably in Communications, English/Creative Writing, Public Relations, Journalism, or equivalent work experience

Additional Information

This is an onsite role in Lake Buena Vista, Florida
Flexible schedule required in order to participate in on-call rotation, including select nights and weekends, for incident, emergency and media response.

#DisneyCommsCareers

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.