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Manager, Sales & Ticketing (Broadway)

Job ID 10133436 Location New York, New York, United States Business Disney Theatrical Group Date posted Oct. 09, 2025
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Job Summary:

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.   

Disney Theatrical Group (DTG) is currently seeking a detail-oriented self-starter with strong communication and organizational skills to join our team as Manager, Sales & Ticketing (Broadway). This position requires a candidate to possess experience in inventory and yield management, ticketing operations, budgetary management, sales strategy, keen relationship management expertise and an understanding of the Broadway market.

This individual will report to the Director, Sales & Ticketing. Primary responsibilities include supporting all day-to-day sales and ticketing activities for DTG’s Broadway productions, including but not limited to optimizing grosses and attendance utilizing yield management techniques, forecasting results, executing event builds, programming special offers, leveraging knowledge of how each retail site merchandises DTG’s shows, and managing sales partner relationships. In this role, the individual must work daily with internal partners such as company management, marketing, and finance, and externally with box offices and various third-party sales partners.

JOB RESPONSIBILITIES

  • Manage the ticketing operations of DTG Broadway productions, including:

    • Completing event builds for new blocks of tickets and working with box offices, Ticketmaster, Broadway Direct and other partners to ensure proper implementation in ticketing systems

    • Managing new performance on-sales by confirming and configuring event details & pricing, generating distributor sales memos and leading the communication of these memos to sales partners to advocate for our shows

    • Managing the execution of promo codes, promo pages, and marketing assets

    • Managing relationships with direct-to-consumer partners for offer implementation and site placement as appropriate

    • Acting as the point of contact for Broadway group sales and direct-to-consumer partners as well as for Disney fan environments

    • Maintaining the Ticketmaster marketing relationship

    • Managing relationship with several industry partners to provide service for negotiated ticket buys

    • Allocating, forecasting and reconciling an approximately $1M budget intended to empower sales efforts

    • Building and executing reports for weekly buyer data to maintain integrity of buyer CRM database and execute with a level of discretion that such a task requires

  • Manage yield management and data analysis for DTG Broadway productions

    • Daily analysis and implementation of yield management techniques, including:

      • Dynamically pricing productions

      • Monitoring distressed inventory

      • Determining lottery and special offer allocations

    • Weekly analysis, including:

      • Tracking of sales pacing

      • Revenue forecasting

      • Creating pricing proposals

      • Sales updates to various internal teams

      • Updating best availability calendars

  • Light travel is occasionally required throughout the year

BASIC QUALIFICATIONS

  • 3+ years’ experience in the entertainment/theatre/sports industry with proven proficiency in ticketing/sales operations and data-driven decision making

  • Extensive knowledge of Ticketmaster and at least one other ticketing system

  • Understanding of the various sales partners in the Broadway community (existing relationships preferred, but not required)

  • Strong understanding of and ability to apply yield management and inventory management principles

  • Excellent interpersonal communication skills and ability to communicate technical/data-based information to a broad audience

  • High aptitude with Excel

  • Willingness to learn in a fast-paced environment

PREFERRED QUALIFICATIONS

  • A passion for theater and/or the Disney brand

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory.  

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt and Anne Quart. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.  


The hiring range for this position in New York, NY is $94,100 to $121,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Theatrical Group:

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Buena Vista Theatrical Group Ltd., which is part of a business we call Disney Theatrical Group.

Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

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