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Sr Systems Engineer (Project Hire)

Job ID 10131560 Location Orlando, Florida, United States Business Disney Experiences Date posted Sep. 25, 2025
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Job Summary:

***This is a Project Hire that is planned to run full 30 months duration***

Disney Experiences Technology creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
 

The Senior Systems Engineer will configure, validate, and support enterprise applications across Disney’s digital experience ecosystem, with a focus on RWS Tridion CMS (D-Scribe) and AEP (Shuri). This role ensures platform stability, scalability, and continuous improvement by implementing technical solutions, validating integrations, and partnering across engineering, product, and business teams.

Senior Systems Engineers contribute both to sustainment (triaging incidents, resolving defects, validating telemetry) and delivery (supporting new use cases, ensuring configuration readiness, and validating end-to-end user stories).

Key Responsibilities

Platform Engineering and Support

  • Configure and maintain enterprise platforms including D-Scribe and Shuri
  • Troubleshoot and resolve issues across CMS workflows, personalization rules, and data structures
  • Read, interpret, and validate JSON structures from service integrations to ensure accuracy and alignment with platform requirements
  • Perform audits, monitor telemetry, and maintain compliance with system health standards

Use Case and Delivery Support

  • Support delivery teams by preparing environments, validating schemas, and ensuring use cases and user stories are production-ready
  • Participate in backlog refinement and sprint planning as a technical owner, providing effort estimates and identifying risks
  • Validate completed work against defined user stories and provide technical acceptance of delivered features

Incident Response and Sustainment

  • Lead triage during high-severity incidents, coordinate with vendors, and manage escalations
  • Monitor vendor SLA performance and document root cause analysis for continuous improvement
  • Maintain runbooks, troubleshooting guides, and technical documentation

Cross-Functional Collaboration

  • Partner with engineers, QA, and product owners to align delivery with business priorities
  • Contribute to technical reviews, design discussions, and release readiness assessments
  • Mentor junior engineers, reinforcing standards and best practices across the team

Required Qualifications

  • Minimum 5 years of related work experience in systems engineering, application sustainment, or technical delivery
  • Hands-on experience with enterprise content and personalization platforms (e.g., RWS Tridion CMS/D-Scribe, AEP/Shuri)
  • Ability to troubleshoot applications, analyze telemetry, and optimize performance
  • Proficiency with SQL/NoSQL databases and API testing tools (Postman) for JSON validation
  • Familiarity with monitoring and logging tools such as Splunk, Grafana, and AppDynamics
  • Experience with CI/CD practices and distributed version control systems (Git)
  • Comfortable working in Agile environments with backlog management tools (Jira, Confluence)

Preferred Qualifications

  • Experience sustaining large-scale enterprise content and personalization platforms
  • Familiarity with schema design, tagging frameworks, and identity/personalization rules
  • Knowledge of cloud environments (AWS, Azure), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation)
  • Strong communication skills, including executive-ready reporting

Education

  • Required: Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent professional experience
  • Preferred: Advanced coursework or certifications in systems engineering, cloud technologies, or digital platforms

#DISNEYTECH

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Orlando, FL

Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.

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