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Systems Engineer (Project Hire)

Job ID 10130318 Location Orlando, Florida, United States Business Disney Experiences Date posted Sep. 23, 2025
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Job Summary:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.  

We are responsible for the end-to-end digital and physical Guest experience for all technology led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! 

This role sits in the Digital Delivery and AI organization within Disney Experiences Technology.   

The Systems Engineer will report to the Manager, Technology in the Guest Content Experience team.The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.

About the Role

The Systems Engineer will support, configure, and enhance enterprise applications in the GCX digital experience portfolio, including RWS Tridion Content Management System (D-Scribe), Customer Data Platform/AEP (Shuri), and Ant-Man Services APIs. This role focuses on ensuring platform stability, integrating services, and delivering technical solutions that improve content delivery, personalization, and data services for guest-facing and internal applications.

The Systems Engineer works closely with product owners, platform architects, and engineering teams to manage configurations, optimize workflows, resolve incidents, and maintain service health across multiple interconnected systems.

This is a Project Hire role, ending in September 2027.

What You’ll Do

1. Platform Support & Configuration

  • Serve as a subject matter expert for system configurations in content management, personalization, and API-based service integrations.

  • Configure, test, and maintain data structures, workflows, and tagging schemas in Shuri, D-Scribe, and Ant-Man.

  • Perform routine audits and updates to ensure platform performance, compliance, and data accuracy.

2. Integration & Quality Control

  • Support and validate integrations between content, personalization, and service APIs.

  • Conduct configuration reviews to identify risks, resolve inconsistencies, and ensure adherence to standards before release.

  • Document configuration changes, integration mappings, and operational procedures.

3. Monitoring & Incident Management

  • Proactively monitor platform health, performance, and telemetry using tools such as Splunk, Grafana, and AppDynamics.

  • Triage and resolve incidents related to content workflows, personalization rules, and service API calls.

  • Collaborate with vendor support teams to resolve tickets and ensure adherence to SLAs.

4. Business Partner & Stakeholder Support

  • Provide technical guidance to product and business teams on platform capabilities and best practices.

  • Assist with application access management, feature demonstrations, and training.

  • Maintain platform documentation, configuration guides, and troubleshooting resources.

Required Skills & Experience:

  • 3+ years supporting enterprise platforms in content management, personalization, or service API domains.

  • Proficiency in SQL querying, HTML/CSS, and API testing tools such as Postman.

  • Experience with RWS Tridion CMS (D-Scribe), Adobe Experience Platform (Shuri), and API-driven service platforms.

  • Familiarity with CI/CD pipelines and cloud environments (AWS, Azure).

  • Experience with monitoring and logging tools such as Splunk, Grafana, and AppDynamics.

  • Strong analytical and problem-solving skills, with attention to detail and accuracy.

Preferred Qualifications:

  • Demonstrated experience in a systems engineering or application support role.

  • Experience in cross-platform integration and service configuration for high-volume enterprise applications.

  • Knowledge of data governance, tagging frameworks, and personalization strategy.

  • Excellent communication skills for cross-functional collaboration and stakeholder engagement.

Education: 

  • Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Orlando, FL

Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.

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