AI Program & Product Lead

Job ID 10129170 Location Santa Monica, California, United States / Glendale, California, United States / San Francisco, California, United States / New York, New York, United States / San Antonio, Texas, United States Business Disney Direct to Consumer Date posted Aug. 29, 2025

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Job Summary:

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The AI Program & Product Lead will drive the coordination and execution of AI initiatives across the Viewer Experience (VX) organization. This hybrid role combines program management rigor with product management vision—overseeing the VX AI roadmap, tracking deliverables, facilitating cross-functional collaboration, and ensuring timely delivery of innovative projects. The ideal candidate will bring a strong background in managing complex programs, a product-oriented mindset to shape AI capabilities that meet user and business needs, and the ability to translate emerging technology into meaningful solutions. This individual will play a key role in fostering innovation through structured planning, clear documentation, and effective stakeholder communication.

Responsibilities:

AI Program Coordination & Roadmap Management

Build and maintain the VX AI roadmap, tracking progress and strategic direction

Manage project tasks, deliverables, timelines, owners, and dependencies for key AI initiatives

Coordinate cross-functional workstreams and schedule project meetings

Ensure timely execution and documentation of key initiatives across the VX AI portfolio

Product Definition & Enablement

Define and prioritize AI use cases that align with business objectives

Evaluate technology solutions that best fit identified use cases

Document clear requirements and success criteria to guide development and measure outcomes effectively

Drive development efforts, adapting plans as needed based on feedback and evolving priorities

Stakeholder Communication & Governance

Communicate AI portfolio updates to stakeholders and leadership

Present AI progress and plans at the Tech Governance Council

Communicate project status, milestones, and next steps to pilot groups and stakeholders

Document and guide VX stakeholders through AI Tiger Team approval requirements and workflows

Documentation & Knowledge Management

Document all AI initiatives across VX to ensure visibility and alignment

Oversee the AI documentation wiki and centralized storage repository

Conduct project debriefs and document lessons learned to inform future efforts

Presentation & Demo Management

Update and manage AI presentation materials for internal and external audiences

Organize product demos with internal stakeholders and external technology partners

Vendor & Agreement Coordination

Coordinate the review, negotiation, and approval process for third-party agreements

Basic Qualifications:

Bachelor's degree in technology management, business, computer science, other tech field or equivalent years of work experience

5+ years of experience successfully leading complex, cross-functional projects involving multiple stakeholders and balancing competing priorities
3+ years of experience aligning business goals and user needs into actionable requirements, driving cross-functional collaboration and execution through all stages of product development

Strong familiarity with AI/ML concepts, tools, and workflows, particularly within the CX domain. Proven ability to evaluate and implement AI technologies such as Salesforce Agentforce, NiCE CXone Mpower, Microsoft Azure AI, or similar solutions to enhance customer engagement and operational efficiency.
Demonstrated experience communicating complex technical topics to non-technical stakeholders, with a solid understanding of AI governance and ethical AI practices
Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment.

Excellent written and verbal communication skills, including experience preparing executive-level presentations and reports

Strong interpersonal skills with a track record of building relationships across technical and non-technical teams
Shows a genuine interest in learning, exploring new ideas, and continuously improving.

Proficiency with project management tools (e.g., Jira, Airtable, Smartsheet), documentation platforms (e.g., Confluence, SharePoint), and presentation software (e.g., PowerPoint, Google Slides)

Demonstrated ability to lead meetings, drive alignment, and influence decision-making across diverse teams

Highly organized with strong attention to detail and a proactive approach to problem-solving
Ability to work in fast-paced or ambiguous situations, helping to stabilize and motivate the team.

The hiring range for this position in Santa Monica, CA and Glendale, CA is $114,00 to $154,100; in San Francisco CA is $125,800 to $168,700; in New York, NY is $120,300 to $161,300 and in San Antonio, TX is $109,400 to $146,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Direct to Consumer.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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