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Sr Systems Reliability Engineer

Job ID 10134598 Location Glendale, California, United States Business The Walt Disney Company (Corporate) Date posted Oct. 23, 2025
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Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
 

As Systems Reliability Engineers (SREs) embedded in Walt Disney Imagineering, we apply software engineering principles to ensure our systems are highly reliable and efficient. Our responsibilities include architecting resilient platforms, developing automation solutions for deployment and operations, implementing robust monitoring and alerting strategies, and driving incident response and root cause analysis. We deeply embed in engineering teams to continuously improve system performance and reliability.

The Senior Systems Reliability Engineer is responsible for ensuring the stability, scalability, and performance of mission-critical systems that support Disney’s innovative entertainment experiences. This role blends deep technical expertise with a passion for reliability, leveraging automation, monitoring, and incident management practices to enable Imagineering teams to deliver exceptional products and guest experiences. You will work collaboratively across engineering and operations to architect resilient solutions, champion best practices in reliability engineering, and drive continuous improvement of platforms and processes. As a senior technical leader, you will be a key contributor to making Disney’s technology vision a reality, ensuring that every system delivers magic with consistency and excellence.
 

Responsibilities of Role:

  • Define, measure, and monitor service-level indicators/objectives (SLIs/SLOs) and manage error budgets for critical services.

  • Participate in a rotating on-call schedule and manage incident response, including remediation and blameless postmortems.

  • Collaborate closely with engineering and product teams to define reliability requirements and ensure deliverables meet agreed standards.

  • Identify and automate manual operational processes (“toil”) to improve system reliability and engineer productivity.

  • 24x7 on-call operational support.
     

Must Haves (Years of Experience, languages, programs, tools, etc.):

  • Minimum of 5 years of experience with relevant internet technologies and with implementing, administering, and supporting production websites and backend support systems. 

  • Understand how to install and configure operating systems, specifically with expertise in Linux and Windows Server. 

  • Software Development Continuous Integration (CI) knowledge in GitLab CI or similar 

  • Experience with Source Control Management systems (Git) 

  • Infrastructure as Code via Hashicorp Terraform or OpenTofu.

  • Experience in AWS as well as good familiarity with Kubernetes. 

  • Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting. 

  • Understand internet technologies and network protocols, including HTTP, TLS, basic load balancing configurations, security zones, REST and DNS. 

  • Able to implement existing base standards for new systems and/or applications with mentoring for all the following: Site monitoring and instrumentation, Application monitoring and instrumentation, System monitoring and instrumentation, Resiliency and performance 

  • Able to diagnose simple to complex system problems. 

  • Able to author tools and scripts to be used by others to automate repeatable production tasks in standard languages like Bash, Python, Go, and PowerShell.   

  • Advanced skills in at least one programming language such as Python, PHP, Ruby, Java, Go, Swift or C++ and able to build unit test suites for all software being developed. 

  • Experience supporting and/or developing backend tools or services 

  • Able to perform and provide in depth analysis on load test runs against a moderately complex system. 

  • Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SRE team. 

  • Independently resolve moderately to highly complex system and application incidents. 

  • Able to identify and propose system and application fixes for performance bottlenecks. 

  • Able to evaluate new application requirements for capacity and run-time best practices. 

  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards. 

  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance. 

 

Communication and Leadership Requirements 

  • Collaborate with engineering, product, and business teams to deliver reliable solutions.

  • Excellent verbal and written communication to all levels in the organization. 

  • Serves as primary point of contact with Manager. 

  • Demonstrates curiosity and continuous learning and self-improvement. 

  • Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management. 

  • Ability to influence architectural decisions and advocate for best reliability practices.

  • Communication of ideas and solutions in a clear and organized manner. 

  • Clear and effective presentations to groups of people. 

  • Effective project management and planning on large-scale projects (familiarity with agile/scrum and water-fall project management a plus). 

  • Ability to design and deliver training to other staff. 

  • Construction of concise and complete technical documentation. 

  • Mentoring of Jr. Staff on technical material. 

  • Viewed as a reliable technical resource for others. 

  • Detailed understanding of the goals and requirements of the business supported. 

Nice To Haves (see above):

  • Experience with distributed tracing, service mesh, or advanced observability tooling.

  • Contributions to reliability-related open-source projects or technical communities.

  • Experience with multiple public cloud platforms (AWS, Azure, GCP).

  • Full stack web development experience.

  • Experience with workflow engines such as Temporal.

  • Experience supporting LLMs in cloud providers.

  • Skills in Datadog monitoring and alerting and instrumentation with OpenTelemetry.

  • Experience using Hashicorp Vault.

  • Contributions to reliability-related open-source projects or technical communities.

  • Contributions to reliability-related open-source projects or technical communities.• An employee at this level is an experienced professional with solid foundational skill/knowledge in a given functional field
     

Education:

  • Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience


The hiring range for this position in California is $141,900.00-$190,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

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