Community Operations Specialist - Golden Oak

ジョブID 10132458 勤務地を選択 Lake Buena Vista, フロリダ州, アメリカ合衆国 企業名 Walt Disney World Resort 掲載日 Sep. 25, 2025

今すぐ応募

仕事内容:

About the Role & Team

The Community Operations Coordinator supports the operations of a luxury residential community, at Golden Oak! The Community Operations Specialist is an hourly role, reporting to the Community Association Operations Manager. You will become an integral part of the Community Operations team, which focuses on delivering a bespoke, hassle-free experience for residents, vendors, and internal and external partners within this first-of-its-kind luxury residential community. The Community Operations Specialist will bring their strong, upstart work ethic, fierce sense of personal responsibility, and passion for collaboration to support the daily management of the community. This role is based primarily in an office setting, but the Community Operations Specialist should be ready to work outside in the community as required in all weather conditions.

What You Will Do

Serve as the main point of contact for the team as you receive and initiate communications via email, phone, and in-person, as well as documentation.
Build strong working relationships with residents, vendors, and stakeholders to help proactively identify questions and challenges before they are raised.
Champion the resolution of concerns, complaints, and challenges to the satisfaction of the resident and the Association. Be comfortable with managing any escalated interactions with poise, patience, and confidence.
Assist in managing and processing accounts payable to vendors for services provided, as well as accounts receivable from residents paying assessments and other fees. Carefully document receipts, invoices, and statements to maintain financial controls.
Support the Community Association Managers in preparing and sending official communications, including meeting notices, community standards notices, architectural process notices, and more.
Guide Residents through administrative processes as needed: new resident onboarding, architectural control requests, community standards resolutions, access control system usage, online payments, etc.
Analyze our existing business processes, looking for ways to enhance the experience and reduce complexity. Share your improvement recommendations and implement solutions as they are approved.
Generate a variety of reports through multiple systems and assist in planning and executing internal and external meetings both online and in person. Help keep Association records updated while maintaining strict confidentiality.
As needed, help to maintain our shared offices, including the inventory and ordering of supplies, repair and replacement of tools/office machines, and other general administrative tasks as assigned.
Able to work a flexible schedule including weekdays, weekends, evenings, and holidays as required.

Required Qualifications & Skills

3 + years of experience in a Guest-facing hospitality role
2 + years of experience working with the affluent market and/or VIP clientele
An individual accountability as a motivated self-starter who takes pride in the quality of their work
Ability to develop and maintain a positive working relationship with residents, Cast Members, clients, and vendors, all while fostering a team environment
Computer proficiency, with specific comfort using Office 365 products such as Outlook, Word, Excel, and web-based applications
Organizational skills with attention to detail and ability to handle multiple priorities, keeping focus on achieving results
Problem solving skills, as well as continuous improvement process skills
Communication skills in various forms, including professional telephone etiquette, while interfacing with all levels of senior leadership and different audiences

Preferred Qualifications

Experience in Disney Guest Relations, Guest Services, Concierge, Premium Services, or administrative roles
Experience with community association management
Experience working with third-party contractors
Outstanding business grammar and syntax skills
Language skills

Preferred Education

Associate’s degree or equivalent in business, communications, theme park/hotel management, or related field, or three years’ related experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

今すぐ応募

Walt Disney World Resortについて:

1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはWalt Disney Parks and Resorts U.S., Inc.という事業部門の一つであるWalt Disney World Resortでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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