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Community Operations Specialist - Golden Oak

Job ID 10132458 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Sep. 25, 2025
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Job Summary:

About the Role & Team

The Community Operations Coordinator supports the operations of a luxury residential community, at Golden Oak! The Community Operations Specialist is an hourly role, reporting to the Community Association Operations Manager. You will become an integral part of the Community Operations team, which focuses on delivering a bespoke, hassle-free experience for residents, vendors, and internal and external partners within this first-of-its-kind luxury residential community. The Community Operations Specialist will bring their strong, upstart work ethic, fierce sense of personal responsibility, and passion for collaboration to support the daily management of the community. This role is based primarily in an office setting, but the Community Operations Specialist should be ready to work outside in the community as required in all weather conditions.

What You Will Do

  • Serve as the main point of contact for the team as you receive and initiate communications via email, phone, and in-person, as well as documentation.

  • Build strong working relationships with residents, vendors, and stakeholders to help proactively identify questions and challenges before they are raised.

  • Champion the resolution of concerns, complaints, and challenges to the satisfaction of the resident and the Association. Be comfortable with managing any escalated interactions with poise, patience, and confidence.

  • Assist in managing and processing accounts payable to vendors for services provided, as well as accounts receivable from residents paying assessments and other fees. Carefully document receipts, invoices, and statements to maintain financial controls.

  • Support the Community Association Managers in preparing and sending official communications, including meeting notices, community standards notices, architectural process notices, and more.

  • Guide Residents through administrative processes as needed: new resident onboarding, architectural control requests, community standards resolutions, access control system usage, online payments, etc.

  • Analyze our existing business processes, looking for ways to enhance the experience and reduce complexity. Share your improvement recommendations and implement solutions as they are approved.

  • Generate a variety of reports through multiple systems and assist in planning and executing internal and external meetings both online and in person. Help keep Association records updated while maintaining strict confidentiality.

  • As needed, help to maintain our shared offices, including the inventory and ordering of supplies, repair and replacement of tools/office machines, and other general administrative tasks as assigned.

  • Able to work a flexible schedule including weekdays, weekends, evenings, and holidays as required.

Required Qualifications & Skills

  • 3 + years of experience in a Guest-facing hospitality role

  • 2 + years of experience working with the affluent market and/or VIP clientele

  • An individual accountability as a motivated self-starter who takes pride in the quality of their work

  • Ability to develop and maintain a positive working relationship with residents, Cast Members, clients, and vendors, all while fostering a team environment

  • Computer proficiency, with specific comfort using Office 365 products such as Outlook, Word, Excel, and web-based applications

  • Organizational skills with attention to detail and ability to handle multiple priorities, keeping focus on achieving results

  • Problem solving skills, as well as continuous improvement process skills

  • Communication skills in various forms, including professional telephone etiquette, while interfacing with all levels of senior leadership and different audiences

Preferred Qualifications

  • Experience in Disney Guest Relations, Guest Services, Concierge, Premium Services, or administrative roles

  • Experience with community association management

  • Experience working with third-party contractors

  • Outstanding business grammar and syntax skills

  • Language skills

Preferred Education

  • Associate’s degree or equivalent in business, communications, theme park/hotel management, or related field, or three years’ related experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits  

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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