Guest Claims Administrator, Disneyland

ジョブID 10132826 勤務地を選択 アナハイム, カリフォルニア州, アメリカ合衆国 企業名 Disneyland Resort 掲載日 Oct. 15, 2025

今すぐ応募

仕事内容:

Protect the magic by preventing and mitigating risk across the Disneyland Resort. The Risk Management Services team—encompassing both Guest Claims and Workers’ Compensation—strives to create a workplace where incidents and claims are eliminated through proactive care and thoughtful support.

The Guest Claims Administrator provides timely and professional property and casualty claim services for guests at Disneyland Resort and Aulani, A Disney Resort and Spa, ensuring exceptional guest experiences while protecting Disney’s brand and assets. This role is responsible for conducting onsite investigations, assessing liability exposure, and resolving claims directly with guests and attorneys. You will maintain clear and professional communication in sensitive situations, accurately document and report claim information, and support departmental initiatives and process improvements.

The Guest Claims Administrator will report to the Sr Manager, Guest Claims and sits in Anaheim, CA.

Responsibilities:

Deliver immediate liability claim services for guests at Disneyland Resort and Aulani, A Disney Resort and Spa, ensuring exceptional guest experiences and upholding Disney brand standards.
Conduct thorough onsite investigations of incidents, assess liability exposure, and determine appropriate resolutions.
Resolve claims directly with guests and attorneys, balancing customer service with risk management considerations.
Maintain clear and professional communication while representing the brand in sensitive or complex situations.
Develop and deliver presentations, briefings, and training sessions for leaders and team members across the Resort.
Collaborate on departmental initiatives, projects, and continuous improvement efforts to meet organizational goals.
Serve on a monthly on-call rotation, responding promptly to incidents after hours as required.
Demonstrate flexibility, professionalism, and sound judgment in handling escalated or unexpected situations.

Required Qualifications:

3 + years of experience in property and casualty insurance, including claims handling, scene investigations, claim evaluation, and negotiation, preferably with experience in park operations and knowledge across multiple lines of business.
Ability to manage multiple priorities, meet deadlines under pressure, and maintain strong organizational skills and attention to detail.
Proficiency in learning and using automated claims administration and management systems.
Basic understanding of medical and legal terminology.
Proficient in Windows-based applications, including Outlook, Word, Excel, and PowerPoint.
Strong communication skills, including delivering presentations to leaders at all levels (including executives) and producing clear, concise, professional written summaries, memos, and reports.
Demonstrated relationship-building, negotiating, and influencing skills, with the ability to solve problems and make decisions independently.
Ability to handle confidential information with discretion.
Strong partnership, mentoring, and training skills.

Preferred Qualifications:

Knowledge of Disneyland Resort and Aulani, A Disney Resort and Spa, operations, and guest experience expectations.
Experience resolving complex claims directly with guests and attorneys.
Experience mentoring, coaching, or delivering training/presentations to cross-functional teams.
Familiarity with claims administration software and reporting tools.
Experience driving process improvements in claims or guest service operations.

Required Education:

Bachelor’s Degree in Business, Risk Management, Insurance, Finance, or a related field or equivalent work experience.

Preferred Education:

Master’s Degree in Business Administration, Risk Management, or related field.

Professional certifications in claims, insurance, or risk management (e.g., CPCU, AIC, ARM).

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Anaheim, CA is $72,000.00 to $96,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disneyland Resortについて:

Walt Disneyが1955年7月17日にDisneylandを開業した時、彼はここが世界中の喜びとインスピレーションの泉となるようにと願いました。それ以来、Disneyland Resortは8億人をこえるゲストを迎え、有名な2つのDisneyテーマパークと3つのホテル、Downtown Disney Districtと呼ばれるショッピング、ダイニング、エンターテイメントエリアを備えた、約500エーカーを超える広さの、多岐にわたる世界クラスのファミリー・リゾートとなるまでに成長しました。Disneyland Resortは、創造力と技術、イノベーションを組み合わせて、ストーリーテリングを新たなレベルへと引き上げ、キャストは日々来場する何千人ものゲストの生活にDisneyのマジックを届ける役割を担っています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはWalt Disney Parks and Resorts U.S., Inc.という事業部門の一つであるDisneyland Resortでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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