Manager, Application Support
Descrição do cargo:
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
This role is part of the Enterprise Products organization under the Financial Value Chain business solutions area. Finance Value Chains will be delivering Priority Business Solutions aligned with the enterprise architecture for the Finance, Tax and Treasury Value Chains. The Application Support team is responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.
The Manager, Application Support is a service management and continuous improvement-minded technology leader with a passion for problem solving, strong relationships skills, application development expertise and ability to successfully collaborate cross functionally. This role will provide day to day management and oversight of the technologies / services supporting Forecast & Planning business users.
Responsibilities:
- Managing team members and vendors to deliver 24 x 7 user & technical support
- Project Delivery: Manage the delivery of technical currency projects and enhancements that meet business requirements and conform to architectural designs and technology strategies.
- Service Delivery: Ensure the availability and performance of production systems, striving to meet or exceed established Service Level Agreements (SLA). Ensure application defects and enhancement requests are delivered in a timely fashion, with high quality.
- Vendor Management: Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met. Work closely with the Vendor Management Office to identify efficiencies and continuous improvement opportunities with our vendors and outsourced providers.
- Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
- Partnering with Business & Solution Architects and outsourced delivery teams to identify opportunities for improved customer service, increased agility and availability.
- Working with multiple vendors/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services.
- Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team.
- Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.
Critical Competencies for Success
Leadership Skills:
- A self-starter, who can navigate a complex organizational structure, managing teams through influence and direct line management.
- The ability to establish executive and manager level relationships across the various business and technology providers within TWDC.
- Establish and manage effective working relationships in a matrix environment with other departments, groups and staff to meet shared objectives.
- Foster a collaborative, inclusive, and innovative work environment that encourages adaptability and growth.
- Monitor and evaluate team performance, ensuring alignment with Disney’s strategic vision and People Leader Expectations (PLEs).
Execution Skills:
- A proven track record of execution, the candidate must be able to deliver against the Application Support technical roadmap ensuring the desired outcomes are tied to business needs.
- Technical acumen and experience in sustaining business technology that operate FP&A processes. Practical application of processes and technologies that manage global systems processes including integration with up/downstream systems.
- A “working IT manager” who gets into the details and is experienced in managing multiple medium to large scale initiatives and cross functional teams. Equally comfortable with executive-level stakeholders, architects and developers--this is a hands-on position with regards to managing people and detail.
- A practitioner of the Service Management and Agile Development principles and can effectively proceed through review boards and other activities.
- Ability to identify and marshal resources (people, funding, support) to get projects initiated and completed.
- Ability to influence a significant transformation in the FP&A platforms and define a new operating model with the leadership team.
Qualifications:
- A minimum of 8 years of relevant experience with at least 3 in management roles leading application development & operations teams supporting IBM Cognos TM1, Oracle EPM, or other leading FP&A systems
- Experience managing outsourced solution providers, including contract negotiations, on-going operations and performance management
- Demonstrated success in delivering technical currency projects and enhancements
- Experience in Service Management principles, practices, and procedures.
- Strong knowledge of Agile methodologies (e.g., Scrum, SAFe, Kanban)
Education:
- Bachelor’s Degree in Technology, Finance, Business or a related field and/or equivalent work experience
- Advanced degree (MBA or MS) preferred
The hiring range for this position in Burbank, California is $141,900 - $190,300 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre o The Walt Disney Company (Corporate):
Na área empresarial da Disney, você pode ver como os negócios por trás das marcas mais poderosas da empresa se reúnem para criar a mais inovadora, conhecida e admirada empresa de entretenimento do mundo. Como integrante de uma equipe empresarial, você trabalhará com líderes de padrão internacional para promover estratégias que mantêm a The Walt Disney Company na vanguarda do entretenimento. Veja e seja visto por outros pensadores inovadores enquanto possibilita que os melhores contadores de histórias do mundo criem momentos inesquecíveis para milhões de famílias de todo o planeta.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Disney Worldwide Services, Inc., que é parte de um segmento de negócios que chamamos de The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Processo de contratação
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Conheça este local Burbank, Califórnia
Conhecida como a “Capital mundial da mídia”, Burbank abriga mais de 1.000 empresas de mídia e entretenimento, incluindo a sede principal da The Walt Disney Company.
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NOSSA CULTURA
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