Manager, Application Support

工作 ID 10133416 地點伯班克, 加利福尼亚州, 美國 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Oct. 09, 2025

申請

工作概要:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation.  The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. 

This role is part of the Enterprise Products organization under the Financial Value Chain business solutions area.  Finance Value Chains will be delivering Priority Business Solutions aligned with the enterprise architecture for the Finance, Tax and Treasury Value Chains. The Application Support team is responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.

The Manager, Application Support is a service management and continuous improvement-minded technology leader with a passion for problem solving, strong relationships skills, application development expertise and ability to successfully collaborate cross functionally. This role will provide day to day management and oversight of the technologies / services supporting Forecast & Planning business users.

Responsibilities:

Managing team members and vendors to deliver 24 x 7 user & technical support
Project Delivery: Manage the delivery of technical currency projects and enhancements that meet business requirements and conform to architectural designs and technology strategies.
Service Delivery: Ensure the availability and performance of production systems, striving to meet or exceed established Service Level Agreements (SLA). Ensure application defects and enhancement requests are delivered in a timely fashion, with high quality.
Vendor Management: Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met. Work closely with the Vendor Management Office to identify efficiencies and continuous improvement opportunities with our vendors and outsourced providers.
Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution Architects and outsourced delivery teams to identify opportunities for improved customer service, increased agility and availability.
Working with multiple vendors/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services.
Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team.
Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

Critical Competencies for Success

Leadership Skills:

A self-starter, who can navigate a complex organizational structure, managing teams through influence and direct line management.
The ability to establish executive and manager level relationships across the various business and technology providers within TWDC.
Establish and manage effective working relationships in a matrix environment with other departments, groups and staff to meet shared objectives.
Foster a collaborative, inclusive, and innovative work environment that encourages adaptability and growth.
Monitor and evaluate team performance, ensuring alignment with Disney’s strategic vision and People Leader Expectations (PLEs).

Execution Skills:

A proven track record of execution, the candidate must be able to deliver against the Application Support technical roadmap ensuring the desired outcomes are tied to business needs.
Technical acumen and experience in sustaining business technology that operate FP&A processes. Practical application of processes and technologies that manage global systems processes including integration with up/downstream systems.
A “working IT manager” who gets into the details and is experienced in managing multiple medium to large scale initiatives and cross functional teams. Equally comfortable with executive-level stakeholders, architects and developers--this is a hands-on position with regards to managing people and detail.
A practitioner of the Service Management and Agile Development principles and can effectively proceed through review boards and other activities.
Ability to identify and marshal resources (people, funding, support) to get projects initiated and completed.
Ability to influence a significant transformation in the FP&A platforms and define a new operating model with the leadership team.

Qualifications:

A minimum of 8 years of relevant experience with at least 3 in management roles leading application development & operations teams supporting IBM Cognos TM1, Oracle EPM, or other leading FP&A systems
Experience managing outsourced solution providers, including contract negotiations, on-going operations and performance management
Demonstrated success in delivering technical currency projects and enhancements
Experience in Service Management principles, practices, and procedures.
Strong knowledge of Agile methodologies (e.g., Scrum, SAFe, Kanban)

Education:

Bachelor’s Degree in Technology, Finance, Business or a related field and/or equivalent work experience
Advanced degree (MBA or MS) preferred

The hiring range for this position in Burbank, California is $141,900 - $190,300 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Worldwide Services, Inc.，其所屬的業務部門是 The Walt Disney Company (Corporate)。

Disney Worldwide Services, Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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