Manager, GHRO Business Planning

工作 ID 10130955 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Sep. 10, 2025

申請

工作概要:

Job Overview

The Global HR Operations team (GHRO) is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.

The Manager of the GHRO Business Planning team will provide day-to-day leadership to the Business Planning analysts. This team is responsible for providing GHRO Leadership and HR Clients with accurate data and analysis of the operations across the globe. The Business Planning team is a fast-paced, dynamic team supporting reporting and analytics across all regions. The Manager should thrive in a data rich environment and support high level decision making by overseeing the development and process improvement for the Business Planning team.

Responsibilities

Oversee work and daily activities for the GHRO Business Planning analysts. Ensure service level agreements are met and issues are resolved with enterprise clients/partners including adherence to our data privacy and security
Be an internal consultant to our worldwide clients; help handle escalations and problem solve complex situations
Be a strategic partner by seeking tools and methodologies that allow the analysts to do their job more efficiently and effectively
Lead the design, implementation, and presentation of data-driven insights and visualizations for senior leadership using advanced analytics tools.
Manage all phases of analytics and research processes, including methodology design, data mining, and actionable result presentation.
Utilize tools like SQL Server, Tableau, and ServiceNow to streamline operational processes and drive efficiency.
Inspire and coach a team of analysts ensuring continuous development and performance excellence.
Benchmark against internal and external best practices to refine performance, labor, and workload analytics.
Support Labor & Scheduling who create long and short-term volume and workload forecast models which includes future estimates of incoming demand and labor needs with the intent of developing and recommending future business direction
Support the GHRO leadership to develop sound Headcount and AOP methods for the contact center population(s)
Through polished presentations, deliver and effectively communicate key insights, findings, and recommendations in a concise, actionable, and efficient manner to stakeholders and senior leadership
Champion a culture of creativity, collaboration, diversity, and innovation

Required Qualifications

Bachelor’s Degree in Data Analytics, Finance, Economics, Accounting, other quantitative discipline, or equivalent work experience
At least 2 years of experience dealing with reporting and analytics
At least 1-2 years of experience leading employees in a reporting and analytical capacity
Proven ability to understand business context and influence decisions that add sustained value
Proven ability to set priorities in response to an ambiguous and rapidly changing business environment
Demonstrated creative problem-solving and decision-making skills
Balance of technical expertise and business acumen / leadership
Ability to simplify complex analytics into recommendations that are easily understood and executable
Experience with statistical methods, forecasting, and/or optimization
Proficiency with one or more of the following languages: SQL, SAS, Python
Development experience using data visualization technologies, such as Tableau
Excellent verbal/written communication skills, interpersonal skills, and ability to handle confidential information
Demonstrated strong time-management and organizational skills, with the ability to perform under pressure, prioritize daily workload, and maintain strong attention to detail

Preferred Qualifications

Human Resource background
Master’s degree in Data Analytics, Finance, Economics, Accounting, or other quantitative discipline
3+ years of experience dealing with reporting and analytics
3+ years of experience leading employees in a reporting and analytical capacity
Call or Contact Center experience
CMS/Avaya, Nice IEX, SAP, SAP SuccessFactors, Snowflake, Tableau, ServiceNow, SQL
Experience or strong understanding of Agile principles and practices
Experience analyzing data for high-volume contact centers, including leveraging analytics to optimize performance, enhance satisfaction, and drive operational efficiencies
Experience working in a matrixed team environment and with a variety of partners at all levels
Lead in a Global organization with working hours outside of traditional schedule

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney HR Strategies & Services, LLC，其所屬的業務部門是 The Walt Disney Company (Corporate)。

Disney HR Strategies & Services, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

遇到技術問題？查看常見問題以尋求協助。