Manager, GHRO Business Planning

Job ID 10130955 Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Sep. 10, 2025

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Job Summary:

Job Overview

The Global HR Operations team (GHRO) is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.

The Manager of the GHRO Business Planning team will provide day-to-day leadership to the Business Planning analysts. This team is responsible for providing GHRO Leadership and HR Clients with accurate data and analysis of the operations across the globe. The Business Planning team is a fast-paced, dynamic team supporting reporting and analytics across all regions. The Manager should thrive in a data rich environment and support high level decision making by overseeing the development and process improvement for the Business Planning team.

Responsibilities

Oversee work and daily activities for the GHRO Business Planning analysts. Ensure service level agreements are met and issues are resolved with enterprise clients/partners including adherence to our data privacy and security
Be an internal consultant to our worldwide clients; help handle escalations and problem solve complex situations
Be a strategic partner by seeking tools and methodologies that allow the analysts to do their job more efficiently and effectively
Lead the design, implementation, and presentation of data-driven insights and visualizations for senior leadership using advanced analytics tools.
Manage all phases of analytics and research processes, including methodology design, data mining, and actionable result presentation.
Utilize tools like SQL Server, Tableau, and ServiceNow to streamline operational processes and drive efficiency.
Inspire and coach a team of analysts ensuring continuous development and performance excellence.
Benchmark against internal and external best practices to refine performance, labor, and workload analytics.
Support Labor & Scheduling who create long and short-term volume and workload forecast models which includes future estimates of incoming demand and labor needs with the intent of developing and recommending future business direction
Support the GHRO leadership to develop sound Headcount and AOP methods for the contact center population(s)
Through polished presentations, deliver and effectively communicate key insights, findings, and recommendations in a concise, actionable, and efficient manner to stakeholders and senior leadership
Champion a culture of creativity, collaboration, diversity, and innovation

Required Qualifications

Bachelor’s Degree in Data Analytics, Finance, Economics, Accounting, other quantitative discipline, or equivalent work experience
At least 2 years of experience dealing with reporting and analytics
At least 1-2 years of experience leading employees in a reporting and analytical capacity
Proven ability to understand business context and influence decisions that add sustained value
Proven ability to set priorities in response to an ambiguous and rapidly changing business environment
Demonstrated creative problem-solving and decision-making skills
Balance of technical expertise and business acumen / leadership
Ability to simplify complex analytics into recommendations that are easily understood and executable
Experience with statistical methods, forecasting, and/or optimization
Proficiency with one or more of the following languages: SQL, SAS, Python
Development experience using data visualization technologies, such as Tableau
Excellent verbal/written communication skills, interpersonal skills, and ability to handle confidential information
Demonstrated strong time-management and organizational skills, with the ability to perform under pressure, prioritize daily workload, and maintain strong attention to detail

Preferred Qualifications

Human Resource background
Master’s degree in Data Analytics, Finance, Economics, Accounting, or other quantitative discipline
3+ years of experience dealing with reporting and analytics
3+ years of experience leading employees in a reporting and analytical capacity
Call or Contact Center experience
CMS/Avaya, Nice IEX, SAP, SAP SuccessFactors, Snowflake, Tableau, ServiceNow, SQL
Experience or strong understanding of Agile principles and practices
Experience analyzing data for high-volume contact centers, including leveraging analytics to optimize performance, enhance satisfaction, and drive operational efficiencies
Experience working in a matrixed team environment and with a variety of partners at all levels
Lead in a Global organization with working hours outside of traditional schedule

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney HR Strategies & Services, LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney HR Strategies & Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.