Private Jet Sales & Service Manager

工作 ID 10133329 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Oct. 09, 2025

申請

工作概要:

Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world’s greatest destinations. Adventures by Disney, spanning two decades, offers over 40 guided-group adventures, including land, river, and expedition cruises, with Disney-trained Adventure Guides ensuring hassle-free, immersive vacations. National Geographic Expeditions, with a 135-year legacy, provides global access through Signature Land, Expedition Cruise, River Cruise, or Private Jet options, supporting the National Geographic Society's exploration, research, and education efforts.

As a Private Jet Sales and Service Manager for Adventures and Expeditions, you will play a pivotal role in creating extraordinary travel experiences for National Geographic explorers. You will guide travelers and travel advisors through premium private jet journeys, ensuring each trip is seamless, personalized, and unforgettable. This role blends sales, service, and operational expertise, allowing you to tailor adventures to each traveler’s preferences, coordinate complex itineraries, and manage multiple journeys simultaneously. You will collaborate with internal teams and external partners to deliver world-class experiences, leveraging your judgment, problem-solving skills, and passion for luxury travel to exceed expectations, build meaningful relationships, navigate dynamic challenges, and deliver exceptional travel experiences on a global scale.

The Private Jet Sales and Service Manager will report to the Manager, Sales & Services-Private Jet and sits in Celebration, FL.

Responsibilities:

Serve as the primary point of contact for travelers and travel advisors throughout the private jet experience, building rapport, instilling confidence, and ensuring exceptional service from booking through trip completion.
Deliver personalized Guest Service on all inbound and outbound calls and emails, actively listening to questions or concerns and leveraging available resources and policies to provide timely, accurate solutions.
Sell National Geographic Expeditions Private Jet trips by asking discovery questions, anticipating traveler preferences, and presenting tailored trip options that align with their expectations and needs.
Manage multiple traveler relationships simultaneously, ensuring all required documentation, payments, and pre-trip information are collected, accurate, and communicated effectively, using company systems and tools efficiently.
Collaborate with internal and external business partners to customize product offerings to meet traveler-specific needs.
Handle pre-arrival Guest Service escalations, assess complex situations, make independent Guest Service Recovery decisions, and coordinate with key support areas to provide solutions that balance traveler satisfaction with business objectives.
Maintain extensive knowledge of National Geographic’s premium travel products, with an emphasis on private jet trips, while adapting to changes in policies, systems, or leadership direction.
Prioritize and manage diverse responsibilities in a fast-paced, dynamic contact center environment, adjusting workflow as needed to meet urgent guest or business needs.
Track, collect, and report data on sales, revenue, and key performance metrics to leadership to support informed decision-making.
Develop and maintain positive working relationships with team members, partners, and support teams to foster collaboration and service excellence.
Advocate for travelers with third-party providers, including insurance, visa services, and other external partners.
Protect traveler security and confidentiality by handling sensitive information with the utmost integrity.
Organize and maintain trip and guest data using available software and tools to ensure seamless operations and information accuracy.

Required Qualifications:

3+ years of experience in sales, customer service, or related roles within a premium travel, luxury, or contact center environment.
Exceptional Guest Service skills with professionalism, enthusiasm, and confidence engaging luxury travelers and travel advisors.
Strong active listening and discovery skills, with the ability to present thoughtful, tailored solutions that meet unique traveler needs.
Ability to become knowledgeable on National Geographic’s premium travel products and promotions, with the ability to clearly communicate offerings.
Proven problem-solving and decision-making skills, including managing escalations and providing creative solutions that balance traveler satisfaction with business guidelines.
Highly motivated self-starter with strong organizational skills, attention to detail, and the ability to adapt and perform in a fast-paced, dynamic environment.
Excellent verbal and written communication skills, with the ability to influence and build relationships across all levels of the organization.
Process-oriented mindset, with the ability to identify opportunities for improvement and ensure operational excellence.
Skilled in navigating and utilizing multiple computer applications.
Flexibility to work evenings, weekends, variable shifts, and holidays as needed.
Travel will be required for this role.
Possess a valid Passport.

Preferred Qualifications:

Prior experience working with luxury-focused clients, luxury tour operators, or in related industries.
Prior experience with Peak 15 and Quickbase.
International travel experience.
Familiarity with contact center environments and operations.
Bilingual or multilingual skills.

Required Education:

Bachelor’s degree in Business, Hospitality, Travel & Tourism, Communications, or a related field or equivalent work experience.

Preferred Education:

Master’s degree in Business Administration, Hospitality Management, Tourism Management, or a related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Celebration, FL is $56,700.00 to $76,000.000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Adventures by Disney ABD, LLC，其所屬的業務部門是 Disney Experiences。

Adventures by Disney ABD, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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