Private Jet Sales & Service Manager
Descrição do cargo:
Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world’s greatest destinations. Adventures by Disney, spanning two decades, offers over 40 guided-group adventures, including land, river, and expedition cruises, with Disney-trained Adventure Guides ensuring hassle-free, immersive vacations. National Geographic Expeditions, with a 135-year legacy, provides global access through Signature Land, Expedition Cruise, River Cruise, or Private Jet options, supporting the National Geographic Society's exploration, research, and education efforts.
As a Private Jet Sales and Service Manager for Adventures and Expeditions, you will play a pivotal role in creating extraordinary travel experiences for National Geographic explorers. You will guide travelers and travel advisors through premium private jet journeys, ensuring each trip is seamless, personalized, and unforgettable. This role blends sales, service, and operational expertise, allowing you to tailor adventures to each traveler’s preferences, coordinate complex itineraries, and manage multiple journeys simultaneously. You will collaborate with internal teams and external partners to deliver world-class experiences, leveraging your judgment, problem-solving skills, and passion for luxury travel to exceed expectations, build meaningful relationships, navigate dynamic challenges, and deliver exceptional travel experiences on a global scale.
The Private Jet Sales and Service Manager will report to the Manager, Sales & Services-Private Jet and sits in Celebration, FL.
Responsibilities:
Serve as the primary point of contact for travelers and travel advisors throughout the private jet experience, building rapport, instilling confidence, and ensuring exceptional service from booking through trip completion.
Deliver personalized Guest Service on all inbound and outbound calls and emails, actively listening to questions or concerns and leveraging available resources and policies to provide timely, accurate solutions.
Sell National Geographic Expeditions Private Jet trips by asking discovery questions, anticipating traveler preferences, and presenting tailored trip options that align with their expectations and needs.
Manage multiple traveler relationships simultaneously, ensuring all required documentation, payments, and pre-trip information are collected, accurate, and communicated effectively, using company systems and tools efficiently.
Collaborate with internal and external business partners to customize product offerings to meet traveler-specific needs.
Handle pre-arrival Guest Service escalations, assess complex situations, make independent Guest Service Recovery decisions, and coordinate with key support areas to provide solutions that balance traveler satisfaction with business objectives.
Maintain extensive knowledge of National Geographic’s premium travel products, with an emphasis on private jet trips, while adapting to changes in policies, systems, or leadership direction.
Prioritize and manage diverse responsibilities in a fast-paced, dynamic contact center environment, adjusting workflow as needed to meet urgent guest or business needs.
Track, collect, and report data on sales, revenue, and key performance metrics to leadership to support informed decision-making.
Develop and maintain positive working relationships with team members, partners, and support teams to foster collaboration and service excellence.
Advocate for travelers with third-party providers, including insurance, visa services, and other external partners.
Protect traveler security and confidentiality by handling sensitive information with the utmost integrity.
Organize and maintain trip and guest data using available software and tools to ensure seamless operations and information accuracy.
Required Qualifications:
3+ years of experience in sales, customer service, or related roles within a premium travel, luxury, or contact center environment.
Exceptional Guest Service skills with professionalism, enthusiasm, and confidence engaging luxury travelers and travel advisors.
Strong active listening and discovery skills, with the ability to present thoughtful, tailored solutions that meet unique traveler needs.
Ability to become knowledgeable on National Geographic’s premium travel products and promotions, with the ability to clearly communicate offerings.
Proven problem-solving and decision-making skills, including managing escalations and providing creative solutions that balance traveler satisfaction with business guidelines.
Highly motivated self-starter with strong organizational skills, attention to detail, and the ability to adapt and perform in a fast-paced, dynamic environment.
Excellent verbal and written communication skills, with the ability to influence and build relationships across all levels of the organization.
Process-oriented mindset, with the ability to identify opportunities for improvement and ensure operational excellence.
Skilled in navigating and utilizing multiple computer applications.
Flexibility to work evenings, weekends, variable shifts, and holidays as needed.
Travel will be required for this role.
Possess a valid Passport.
Preferred Qualifications:
Prior experience working with luxury-focused clients, luxury tour operators, or in related industries.
Prior experience with Peak 15 and Quickbase.
International travel experience.
Familiarity with contact center environments and operations.
Bilingual or multilingual skills.
Required Education:
Bachelor’s degree in Business, Hospitality, Travel & Tourism, Communications, or a related field or equivalent work experience.
Preferred Education:
Master’s degree in Business Administration, Hospitality Management, Tourism Management, or a related field.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
About The Walt Disney Company
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in Celebration, FL is $56,700.00 to $76,000.000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sobre o Disney Experiences:
O Disney Experiences dá vida à magia das histórias e franquias Disney com parques temáticos, resorts, navios de cruzeiro, experiências de férias exclusivas, produtos e muito mais em todo o mundo. A Disney brilha no setor de viagens com seis destinos de resort nos Estados Unidos, na Europa e na Ásia; uma linha de cruzeiros de primeira; um programa popular de propriedade de férias; e um premiado segmento de aventura em família guiado. Além disso, as operações globais de produtos de consumo da Disney incluem os principais negócios de licenciamento do mundo, as maiores marcas de publicações infantis do mundo, um dos maiores licenciadores de jogos do mundo em todas as plataformas; e lojas Disney no mundo todo e na internet.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Adventures by Disney ABD, LLC, que é parte de um segmento de negócios que chamamos de Disney Experiences.
Adventures by Disney ABD, LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Conheça este local Celebration, Flórida
A comunidade perfeita de Celebration, a 25 minutos a sudoeste de Orlando, é um lugar único. Fundada pela The Walt Disney Company na década de 1990 e nomeada uma das comunidades mais bonitas dos Estados Unidos pela revista Forbes, Celebration apresenta um centro idílico com arquitetura inspirada nas cidades tradicionais do sul.
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