Community Operations Specialist - Golden Oak

工作 ID 10132458 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Sep. 25, 2025

申請

工作概要:

About the Role & Team

The Community Operations Coordinator supports the operations of a luxury residential community, at Golden Oak! The Community Operations Specialist is an hourly role, reporting to the Community Association Operations Manager. You will become an integral part of the Community Operations team, which focuses on delivering a bespoke, hassle-free experience for residents, vendors, and internal and external partners within this first-of-its-kind luxury residential community. The Community Operations Specialist will bring their strong, upstart work ethic, fierce sense of personal responsibility, and passion for collaboration to support the daily management of the community. This role is based primarily in an office setting, but the Community Operations Specialist should be ready to work outside in the community as required in all weather conditions.

What You Will Do

Serve as the main point of contact for the team as you receive and initiate communications via email, phone, and in-person, as well as documentation.
Build strong working relationships with residents, vendors, and stakeholders to help proactively identify questions and challenges before they are raised.
Champion the resolution of concerns, complaints, and challenges to the satisfaction of the resident and the Association. Be comfortable with managing any escalated interactions with poise, patience, and confidence.
Assist in managing and processing accounts payable to vendors for services provided, as well as accounts receivable from residents paying assessments and other fees. Carefully document receipts, invoices, and statements to maintain financial controls.
Support the Community Association Managers in preparing and sending official communications, including meeting notices, community standards notices, architectural process notices, and more.
Guide Residents through administrative processes as needed: new resident onboarding, architectural control requests, community standards resolutions, access control system usage, online payments, etc.
Analyze our existing business processes, looking for ways to enhance the experience and reduce complexity. Share your improvement recommendations and implement solutions as they are approved.
Generate a variety of reports through multiple systems and assist in planning and executing internal and external meetings both online and in person. Help keep Association records updated while maintaining strict confidentiality.
As needed, help to maintain our shared offices, including the inventory and ordering of supplies, repair and replacement of tools/office machines, and other general administrative tasks as assigned.
Able to work a flexible schedule including weekdays, weekends, evenings, and holidays as required.

Required Qualifications & Skills

3 + years of experience in a Guest-facing hospitality role
2 + years of experience working with the affluent market and/or VIP clientele
An individual accountability as a motivated self-starter who takes pride in the quality of their work
Ability to develop and maintain a positive working relationship with residents, Cast Members, clients, and vendors, all while fostering a team environment
Computer proficiency, with specific comfort using Office 365 products such as Outlook, Word, Excel, and web-based applications
Organizational skills with attention to detail and ability to handle multiple priorities, keeping focus on achieving results
Problem solving skills, as well as continuous improvement process skills
Communication skills in various forms, including professional telephone etiquette, while interfacing with all levels of senior leadership and different audiences

Preferred Qualifications

Experience in Disney Guest Relations, Guest Services, Concierge, Premium Services, or administrative roles
Experience with community association management
Experience working with third-party contractors
Outstanding business grammar and syntax skills
Language skills

Preferred Education

Associate’s degree or equivalent in business, communications, theme park/hotel management, or related field, or three years’ related experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

遇到技術問題？查看常見問題以尋求協助。