Event Services Director

工作 ID 10135752 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Nov. 11, 2025

申請

工作概要:

About The Role & Team:

As an Event Services Director, you will be responsible for driving catered food and beverage, entertainment, admissions, and other ancillary revenue to Walt Disney World parks and resorts, from contracted convention groups. This dual role manages a team that sells Disney Event Group products and the Event Service team that plans and implements all onsite conventions at Walt Disney World Resorts and Theme Parks. You will ensure convention clients, and their attendees experience the highest level of service that supports a Disney quality experience.

You will report to the Senior Event Services Director.

This is a Full-Time position.

What You Will Do:

On any given day, as an Event Services Director, you might:

Ensure the Event Consultants and Event Services Managers are upselling and achieving financial goals
Be an active member of two resort leadership teams and influence operating partners, to ensure Group Guest experience is maintained at a high level
Lead Cast Members on their performance, to ensure continuous growth and development
Participate in monthly forecast meetings
Compile forecast and variance justifications for Catering Food & Beverage and Disney Event Group revenue
Define and execute the annual sales strategy plan
Develop innovative and creative meeting and event solutions representative of the Disney brand
Assist Resort Sales team by participating in sales site visits to help bring together future business
Remove barriers so that Cast Members can effectively perform their role
Be responsible for recruiting and finding right fit talent
Manage resources to ensure your team optimally meets the needs of clients and internal partners at multiple resorts
Support Event Services Managers to ensure that all contractual obligations are met
Assist with contract language requests to ensure business moves forward
Be engaged with all aspects of Resort renovation and construction, to infuse the group guest perspective. Mitigate impact to guest experience. Be a problem solver with Engineering and Facilities Asset Management
Work together with Operations on various aspects of future convention events
Ensure the local training effort for new Cast is in place and lead all aspects of ongoing training for all Cast

Required Qualifications & Skills:

At least seven plus years of Event Services or Sales experience, preferably in a resort environment
At least three years of leadership or formal mentoring experience
Hospitality experience in a group convention environment within the past two years
Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish
Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

Preferred Qualifications:

Knowledge of all convention resort function space and all Theme Park venues
Understanding of the end-to-end sales process to be used to assist in converting business and upselling
Thorough understanding of Rooms and related line of business
Build and maintain strong relationships with operating partners
Ability to seek constructive resolutions to issues and resolve them effectively
Develop action plans with the Hotel/Cast which is vital when Client feedback reflects negative experiences
Demonstrated ability to build outstanding and innovative experiences to exceed Client expectations through effective consultative skill application
Effective problem-solving skills with a focus on removing barriers
Confirmed understanding of Food & Beverage and Entertainment line of business
Proven success that demonstrates strong sales and presentation skills
Theoretical and practical understanding of rooms, food & beverage operations and contracting
Knowledge of Group & Convention contract management
Understanding of market segment (corporate, incentive, associations) and Meetings and Conventions line of business, including processes and workflows
Effective organization and time management skills
Current or recent Event Services, Disney Event Group, or Catering Operations Experience
Computer proficiency within a Windows environment and willingness to learn new software applications
Flexibility with work schedule, to include weekends and holidaysAbility to assist team in providing coverage to help everyone achieve balance

Required Education:

Bachelor’s Degree or equivalent

Preferred Education:

Certified Meeting Professional (CMP) Certification

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC，其所屬的業務部門是 Walt Disney World Resort。

Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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