Senior Program Manager, VX PMO

工作 ID 10127189 地點格倫代爾, 加利福尼亚州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Aug. 07, 2025

申請

工作概要:

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The DTC Viewer Experience (DTC-VX) team is seeking a Lead Program Manager to drive the execution of complex initiatives and work closely with key stakeholders to improve the support experience for customers and agents across multiple brands and geographies. You will be responsible for the program management of our direct-to-consumer initiatives, as well as ongoing business strategic initiatives. The ideal candidate possesses an ability to work independently while navigating through ambiguity and complexity, is a strong leader with a proven record of discernment and stakeholder communication and operates at all levels by being hands-on and staying close to the details. If you enjoy working in a customer-first environment and seek to resolve exciting problems, come join us!

This position is located on-site in Glendale, CA or Santa Monica, CA

What You’ll Do:

Lead technical and non-technical strategic initiatives and tactical programs requiring complex cross-functional collaboration, working directly with our leadership team and others across the business to ensure adequate resourcing, role clarity, and appropriate reporting/visibility to meet desired business outcomes
Create comprehensive program plans to ensure stakeholder alignment, track progress, adjust timelines as necessary, make informed decisions, and identify and resolve issues to achieve overall success
Act as a liaison between multiple internal and external stakeholders in various locations globally – ensuring consistent communication between all lines of business to gain project and program success
Identify, assess and mitigate risks, provide critical issue management, anticipate and make trade-offs stabilizing the business needs versus constraints
Understand and articulate how initiatives contribute to overall strategic priorities while supporting communications and change management across the business
Identify opportunities for process improvements and implement best practices to enhance program efficiency and effectiveness
Mentor & help lead other programs managers through sharing best practices & helping to collaborate on process improvements

What to Bring:

Bachelor’s Degree or equivalent experience in a related field
5+ years of experience driving complex cross-functional programs from ideation through launch, involving coordination among internal and external stakeholders globally
Demonstrated experience in a lead role, well organized, able to coordinate multiple workstreams, effectively manage your time, and be a strong leader who can adapt rapidly to new developments and changing priorities
Strong executive presence and maturity to confidently represent program status, risks, and issues to executive-level stakeholders.
Proven experience leading large-scale business and technology transformation initiatives
Aptitude for technology and program management lifecycle processes while understanding how products are developed and the ability to work with product managers to distill complex systems and processes into simple written and verbal communications
Experience with Direct-to-Consumer (DTC) products, Software as a Service (SaaS), and Contact Center as a Service (CCaaS)
Software/technology company experience (e.g., Salesforce, NICE CXone)
Detail-oriented and able to understand the bigger picture by using your analytical and technical expertise and problem-solving abilities to identify and manage blocking issues
Strong presentation and documentation skills, with proficiency in Google Suite, PowerPoint, Word, Excel, Jira, Airtable, Teams, and Confluence
Ability to work independently and in a team environment with guidance in only the most complex situations

Preferred Qualifications:

MBA or equivalent
Experience in dealing with legal entities & information security teams
Technical proficiency demonstrated technical writing background (e.g., requirements, use cases), or similar expertise
Professional Program Management certifications
Scrum Master Certification

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Glendale, CA is $113,800.00 to $152,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Hulu, LLC，其所屬的業務部門是 Disney Direct to Consumer。

Hulu, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

遇到技術問題？查看常見問題以尋求協助。