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Technical Support Specialist (Expression of Interest)

Job ID 10132705 Location Mumbai, India Business Industrial Light & Magic Date posted Sep. 24, 2025
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Job Summary:

The ILM Production Technical Support Specialist will provide high-performance operations assistance and field support work for the ILM production environment in Mumbai.

This role will provide direct onsite assistance for technology used by our production teams, including proactive maintenance on computer systems and associated IT and AV infrastructure Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees. They will demonstrate the ability to work closely with engineering teams in including coordinating & making repairs with vendors and internal teams, as well as working on projects to improve our Production Operations.

What You’ll Do
● Maintains computer systems and associated IT equipment within our offices and facilities.
● Communicates effectively with teams to ensure equipment is always production ready.
● Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
● Manage end user expectations and systems issues using technical and client service skills.
● Maintain / Troubleshoot networking equipment on offices (Switches, Wifi Access Points etc).
● Assist efforts to monitor the health of the infrastructure, and engages teams and vendors as needed to ensure problems are resolved quickly as needed.
● Responds to break / fix requests and demonstrates ownership of the problem until resolved.
● Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
● Troubleshoot and repair, or arrange for repair of, defective computer equipment.
● Must be willing to participate in a rotating on-call schedule.
● Actively communicate the status of issues and projects in progress to concerned parties on a timely basis.
● Identify and recommend solutions to technical issues as needed.

What We’re Looking For
● 2-4 years of desktop support experience.
● Fast-paced, high pressure, film / TV production environment experience is required.
● Proven track record working in film production / post production facilities, including examples of solving problems on the fly.

Required Skills / Competencies:

o Exceptional level of communication- listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem.

o Friendly, approachable and a “can do” attitude. o Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production.

o Ability to be flexible and adjust schedules based on production timelines. o Self-starter, energetic, strong organizational skills and ability to prioritize workload.

o Awareness of own capabilities and when to escalate for assistance/information/approvals.
o Proactive approach to supporting technology- demonstrate you can prevent problems, vs fix them. o Detailed, methodical approach to troubleshooting and resolving issues.
o Ability to manage time effectively, and triage and prioritize based on production needs.
o Able to lift 50lbs on a regular basis

Technical Skills Required:
o Demonstrated ability to perform typical network troubleshooting / performance issues.
o Strong working knowledge of Linux and Windows Operating systems. o Intermediate skills in Linux operating systems (CentOS primarily) including command line experience.
o Remote management and scripting experience is helpful. o Good level of knowledge of networking principles and equipment (Switches, routers, cabling, VLANs etc).

Preferred Skills / Competencies:
o Understanding of:
▪ Complex pipelines and distributed compute platforms are considered a plus.
▪ Rendering / game engine technology / real time rendering is considered a plus.
▪ Supporting A/V equipment in a production environment is considered a plus

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About Industrial Light & Magic:

Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Lucasfilm Visual Effects (India) Private Limited, which is part of a business we call Industrial Light & Magic.

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