Sr. Technical Account Manager

Job ID 10126443 Location New York, New York, United States Business Disney Direct to Consumer Date posted Aug. 07, 2025

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Job Summary:

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team within the Direct-to-Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN+, and Hulu. We serve as strategic allies, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide. Our partnerships span leading mobile platforms, connected devices, consumer electronics, telecom operators (wireless, pay-tv, MVPDs), and a broad range of distribution channels, driving the success of Disney’s streaming services on a global scale.

What You Will Do

Reporting to the Director, Technical Account Management, we are seeking a Sr. Technical Account Manager (TAM) to join our team. The Sr. TAM oversees all technical aspects of Disney’s partnerships with distributors, collaborating closely with business development teams to onboard partners, promote product offerings, and develop platform features aligned with strategic distribution goals.

This role serves as a nexus between business, product, and technology, responsible for managing and cultivating technical relationships with Disney’s internal teams and external partners. The Sr. TAM serves as the primary liaison and main point of contact for distribution partners, leading integration efforts, conducting technical due diligence on new platforms, and shaping future roadmaps.

Given its broad regional and global scope, this role demands exceptional collaboration across multiple time zones with both partners and internal teams. The ideal candidate will be adept at working effectively with geographically dispersed groups and be open to occasional domestic and international travel. The primary focus will be on supporting regional TV (MVPD) and operator partners, including telco, broadband, and mobile service providers, ensuring strong partnerships and successful outcomes.

The ideal candidate will possess a deep passion for digital media and video streaming solutions, extensive experience leading complex cross-functional technology integrations, and familiarity with application development across diverse platforms. Equally important is a proven track record of building strong, positive relationships with external third parties and internal stakeholders—including product, technology, business, and executive leadership at Disney.

Responsibilities

Assist the TAM Director in managing daily relationships with third-party partners, ensuring the successful delivery of integrations and platform deployments.
Cultivate strong, positive relationships with global distribution partners to identify new capabilities, features, and requirements, providing actionable recommendations to internal business, product, and technology teams.
Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.
Lead the identification of technical requirements and oversee integrations with key third-party distribution partners to ensure alignment with overall business objectives.
Collaborate with internal product and technology teams to identify challenges, blockers, and issues requiring resolution with third-party partners.
Work closely with legal, sales, and business development teams to facilitate distribution deals that advance Disney’s product, technology, and strategic goals.

Required Qualifications & Skills

Minimum of 5 years of experience in a technical account management or product management role.
Extensive experience leading complex end-to-end technology integrations for digital media and streaming video solutions, including live and VOD platforms.
In-depth knowledge of live and VOD streaming technology for OTT and Direct-to-Consumer services.
Strong understanding of streaming media consumer electronics (CE) devices and platforms such as web, mobile, connected devices, living room devices, and set-top boxes.
Proven track record working with third-party CE partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.
Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.
Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.
Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.
Skilled in identifying core business objectives and technical needs to drive successful launches and ongoing support for each distribution partner.
Willingness and ability to travel domestically and internationally if required.

Preferred Qualifications & Skills

Experience working with or alongside regional or local MVPDs, Pay TV/IPTV providers, or telecom companies is highly preferred.
Familiarity with Google Suite (Sheets, Slides, Docs, etc.) is a plus.

Required Education

Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, or a related field.

Additional Information

This role is based out of the New York office Mondays through Thursdays with remote work permitted on Fridays.

The hiring range for this position in NY is $132,500.00 to $177,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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