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Sr Delivery & Operational Intelligence Analyst

Job ID 10114777 Location San Francisco, California, United States / Santa Monica, California, United States Business Disney Entertainment and ESPN Product & Technology Date posted Oct. 13, 2025
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Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
  • Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Product & Data Engineering team is responsible for end to end development for Disney’s world-class consumer-facing products, including streaming platforms Disney+, Hulu, and ESPN+, and digital products & experiences across ESPN, Marvel, Disney Studios, NatGeo, and ABC News. The team drives innovation at scale for millions of consumers around the world across Apple, Android, Smart TVs, game consoles, and the web, with our platforms powering core experiences like personalization, search, messaging and data.

Job Summary:

Reporting to the manager of Delivery & Operational Intel within Platform Software Engineering, the Sr. Delivery & Operational Intelligence Analyst will drive initiatives that support the strategic growth and improve the efficiency and effectiveness for DE&E Technology globally. To be successful in this role this person should have advanced analytical, communication, and project management skills. They also must be resourceful, have a strong customer-service orientation, prioritize effectively in demanding environments, initiate solutions, and have advanced interpersonal skills. Additionally, this person will partner with key engineering, program, product, and financial leaders within our segment to enable seamless deployment of projects and execution of strategies.

Responsibilities and Duties of the Role:

  • Liaison between senior leaders within PDE for ongoing strategic team operations, standardize workflows and onboarding practices, and ensure leadership deliverables meet strategic objectives across all backend engineering platforms.
  • Establish clear internal communication hierarchies, systems/templates for inter-departmental procedural clarity.
  • Provide data-driven, procedural solutions to drive intelligence on the health of our services, deployments, and releases.
  • Partner closely across Engineering teams to build innovative systems and improve deliverable efficiency.
  • Be a credible and reliable advisor and partner on all things strategy and planning; be ready to act as a nimble team to quickly support executives on diverse types of problems, translating recommendations to results by executing on action plans.
  • Facilitate agile methodologies and introduce Engineering-driven problem-solving sessions (e.g. Monthly Innovation Friday) to encourage creativity & synthesis.
  • Develop internal training sessions, manage, and maintain onboarding practices to enrich the skill sets of all new hires and ensure release and deployment seamlessness across all technology studios and initiatives.
  • Planning and management of all-hands events, off-sites, and other leadership communications (newsletters, streaming updates, etc.).

Required Education, Experience/Skills/Training:

Basic Qualifications

  • Minimum of 5+ years of related experience, ideally in a technology organization
  • Superb organization, detail-orientation, and project management skills, with the ability to effectively prioritize and balance short and long-term work streams
  • Highly effective oral and written communication skills, ability to develop beneficial relationships and networks in order to achieve results
  • Strong presentation and design skills; experience with Keynote, PowerPoint and internal collaboration sites (e.g. Confluence, Wordpress, Box, Office365, etc)
  • Ability to flex and pivot quickly based on priority shifts and/or changes in workstreams
  • Proven experience in influencing business and technology leadership to drive positive lasting outcomes
  • Solid understanding of program and project management principles
  • Strong situational analysis and decision-making abilities
  • Ability to think creatively and to drive innovation

Preferred Qualifications

  • Experience with Airtable
  • Ability to act as liaison between business and technologies

Required Education  

  • Bachelor’s degree, ideally in Business Management. Marketing or IT
  • Understanding of Disney existing procedures and corporate culture, a plus

The hiring range for this position in California is $117,100.00 - $156,900.00 year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment and ESPN Product & Technology:

At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine the ways people experience and engage with the world’s most beloved stories and products. Our work is wide-ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney’s ability to marry world-class technology with one-of-a-kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

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Explore this Location San Francisco, CA

Famous for grand-dame Victorians, cable cars, a dynamic waterfront, and a soaring golden bridge, San Francisco truly has it all. With trend-defining cuisine ranging from Michelin-starred dining to outrageous food trucks; world-renowned symphony, ballet, theater, and opera; plus almost boundless outdoor adventures, San Francisco justifiably stands out as one of the ultimate must-visit cities on any traveler’s wish list.

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