Skip to main content

Desktop Systems Specialist I

Job ID 10129690 Location Vancouver, Canada Business Industrial Light & Magic Date posted Sep. 16, 2025
Apply Now

Job Summary:

This role is considered Hybrid, which means the employee will work minimum 2-3 days onsite at a Company designated location and occasionally from home. The role may also require on-call or occasional work outside of normal business hours.

Who We Are

Industrial Light & Magic, founded in 1975 by George Lucas, has crafted some of the most iconic moments in motion picture history. From Star Wars to Jurassic Park, Pirates of the Caribbean, Transformers, The Avengers, theme park rides and interactive experiences, ILM continues to expand the possibilities of what visual entertainment can be.

Position Summary

ILM’s Desktop Systems Specialists are at the core of our daily operations and service delivery by working closely with our creative and administrative teams, in a fast-paced and intensely collaborative film production environment, across studios in San Francisco, Vancouver, London, Sydney, and Mumbai.

This position performs a large variety of IT duties related to operational assistance and projects for all aspects of the ILM Vancouver studio. We encourage you to have a broad understanding of software and hardware technology and to embrace learning new technologies!

The Desktop Systems Specialist is comfortable operating in a multifaceted environment of ambiguity and constant change, and should possess the ability to work independently whilst also collaborating and coordinating with other teams.

What You'll Do

  • Participate in day to day operations and issues, where you handle your own set of tickets and tasks. 

  • Help make sure that our studio production environment is well-supported and able to meet deadlines, by always looking out for blockers and any critical patterns across reported issues.

  • Continuously evolve and improve our operations and processes with a view to achieve higher effectiveness and efficiency.

  • Help manage our inventory and assets and proactively make sure that stock and resources meet the forward-looking needs of the studio, and process or request orders as needed.

  • Provide input on team processes around research, testing, documentation and selection for new hardware and software and help us assess the success and fit of existing solutions against new technology.

  • Supervise and follow-through on repairs and maintenance with vendors and partners.

  • Participate in projects to change our studio infrastructure and facilities including migrations, upgrades or deployments, and set a standard for the rest of the team.

  • Proactively create and maintain high-quality documentation.

  • Deliver scripting and automation as needed e.g. using Ansible, Bash, Python, PowerShell or similar.

  • Work may require you to lift equipment or boxes up to 25lbs and work at different levels and hard-to-reach places, e.g. when installing or maintaining desktop or server installations and cabling.

What You Bring

  • A degree in a technical field or min. 2 years equivalent professional experience that demonstrates a passion and interest in all things software and hardware!

  • Experience navigating a multi-OS environment including Linux, Windows and macOS, with a high degree of confidence in at least one of those.

  • Personal or professional experience with high-performance hardware configurations and a passion for how to optimize for performance.

  • Curiosity about technology, especially, specifically as it applies to visual effects and games production. An understanding of GPU technology is beneficial.

  • Effective use of time and aspiring to balance and prioritize multiple concurrent requests, while also maintaining a high standard in service delivery and follow-through. Asking for help when needed.

  • Exceptional customer service skills, delivered with a professional and courteous demeanour.

  • Effective and efficient communications skills to break down and explain highly technical issues to both technical and non-technical audiences!

  • Previous experience in visual effects, gaming or similar creative studio environments would be phenomenal. Proven experience with white-glove support for clients, creative leadership and VIPs is also useful.

  • Comprehensive experience and understanding of how to build, maintain and fix hardware and software for desktops, laptops and tablets including associated peripherals and accessories.

  • Industry certifications or other evidence of self-improvement and learning in a technical domain would be useful in this role.


Join ILM
 


The hiring range for this position in Vancouver is C$59,000 to C$79,000 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered.

Apply Now

About Industrial Light & Magic:

Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with ILM (Vancouver) Inc., which is part of a business we call Industrial Light & Magic.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location US & Canada

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

Related Jobs

OUR CULTURE

Related Content

  • Interview Support

    Our hiring teams use behavioral interviews to learn more about you because this style is designed to give us insight into how you’ve handled real-life work situations. When responding, tell your story with the STAR method.

    Learn more 

  • Interview Structure

    Behavioral interviews are designed to give employers insight into how you’ve handled real-life work situations

    Learn more 

  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.