Guest Experience Manager-Food & Beverage

Job ID 10130893 Location Vero Beach, Florida, United States / Vero Beach South, Florida, United States Business Walt Disney World Resort Date posted Sep. 08, 2025

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Job Summary:

We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a Guest Experience Manager, you will be the manager on the floor, orchestrating the operation while Guests are present and ensuring food quality and presentation. You will oversee multiple venues and styles of service while ensuring operational compliance with food preparation, food safety, and loss prevention standards and adherence to applicable government health regulations. You will exhibit professional excellence and drive performance through table touching, guest interaction, and team member engagement.

This position will report to the Area Manager Operations.

This job is located in Vero Beach, FL

What You Will Do

Manage the daily operations, which include working with guests and team members
Be a teacher and developer, take a sincere interest in your team, and be vested in their success
Participate in departmental meetings and communicate relevant information to your team members.
Participate and provide an operational perspective in project planning and line of business departmental meetings.
Manage daily staffing levels based on demand.
Support local projects and monitor any potential impacts on the guest and team experience
Support change, taking calculated risks to integrate processes, removing barriers, and aligning performance goals of the hourly team

Required Qualifications & Skills

3+ years of leadership/managerial experience in the Food and Beverage line of business.
Proficiency in basic computer functions is necessary to operate in a Windows environment and other technologies
Desire to motivate and mentor Cast Members, with the ability to navigate and lead amidst constant change
Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
Available to commit to work any day of the week during any shift, including weekends, nights, and holidays

Preferred Qualifications

5+ years of leadership/managerial experience in the Food and Beverage line of business.
Current or prior experience in Food and Beverage at Disney with comprehensive knowledge of processes and procedures.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Walt Disney World Resort.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Vero Beach, FL

Surrounded by the serene blue-green waters of the Atlantic Ocean and Indian River Lagoon, Vero Beach is a destination where people can enjoy small-town ambience and world-class amenities without high-rise buildings and traffic to mar the great view and enjoy a climate moderated by the warm, tropical waters of the Gulf Stream; the balmy winters combine with the summer’s fresh ocean breezes to keep the average temperature a delicious 23 degrees Celsius.