Ad Ops Solutions Specialist

Job ID 10124286 Location New York, New York, United States / Santa Monica, California, United States / Chicago, Illinois, United States / Seattle, Washington, United States Business Disney Advertising Date posted Jun. 25, 2025

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Job Summary:

Disney’s Addressable Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses. This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Job Summary:

Disney’s Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our team. As an Ad Operations Solutions Specialist, you will report into the Manager of Ad Operations Solutions and work closely with Account Managers, and other sales support teams. The Ad Operations Solutions Specialist is responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an expert in troubleshooting data & technical platform issues. The Ad Ops Solutions Specialist also works with other cross functional teams to triage escalations and test new products in support of the Ad Ops team. The right person for this role is extremely detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to take on new challenges, and thrives in a dynamic, fast-paced collaborative environment. If you are someone who meets this description, then this is a great role for you.

Responsibilities and Duties of the Role:

Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes
Utilize a data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs amongst the Operations teams
Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates
Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes
Serve as the first point of escalation for the Ad Ops and VX teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT
Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team
Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise
Attend Account Management pod meetings to share insights, best practices and re-trainings on campaign setup, implementation, and performance
Communication of status updates on widespread bugs and revenue impacting anomalies
On-call support may be required for after-hours client-related emergencies

Required Education, Experience/Skills/Training:

Bachelor’s Degree or Equivalent
2 years of experience in digital media operations with exposure to ad technology and implementation processes
1 year of Ad Operations Experience
Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.
Basic experience with debugging and proxy tools such as Charles & Fiddler
Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID
Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)
Experience in a queue management/ticketing system such as JIRA and Operative
Ability to dissect technical details to take a deeper dive for resolution and investigation
Comfort with reporting and using data sets for deeper analysis
Quick learner and detail oriented: critical thinking and analytical skills
Experience communicating effectively with internal teams
Proficient with Microsoft Office Excel and Power Point

Preferred:

Experience on an OTT platform a plus
Programmatic experience a plus (DSP, SSP)
Experience in a role requiring troubleshooting and problem-solving abilities

#DisneyAdvertising

The hiring range for this position in New York, NY is $90,000 - $109,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Advertising:

Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company’s entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Advertising.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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