Learning Manager, Disney Vacation Club

工作 ID 10130472 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Vacation Club 日期已公佈 Sep. 09, 2025

申請

工作概要:

About the Role & Team

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence.

As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one.

You will report to the Manager, Learning & Development.

This is a Full-Time role.

What You Will Do

Facilitation & Delivery

Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles
Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes
Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning
Manage classroom by holding Cast accountable to expectations and providing feedback
Set up and break down room and respond to building/technology concerns, as needed

Program & Project Management

Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates
Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication
Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets

Stakeholder Engagement & Support

Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives
Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats
Establish and develop relationships with peers, clients, stakeholders, and key partners

Team Development

Mentor, train, and develop less experienced Learning Managers
Contribute to a collaborative, high-performing team culture

Required Qualifications & Skills

1+ years of leadership experience, or experience leading people in a coordinator or lead capacity
3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)
Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences
Strong project management, organizational, and communication skills, with proven experience managing multiple priorities
Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions
Advanced proficiency in Microsoft 365 tools
Demonstrated system proficiency and ability to quickly learn and apply technology tools
Initiative to take action to resolve issues, accomplish tasks, and improve efficiency
Experience maintaining confidential information
Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations
Have the ability to travel domestically

Preferred Qualifications

3+ years of facilitation experience with Disney
3+ years of leadership experience with Disney
Prior experience in adult training, learning, and development
Previous experience in quota-based Sales and/or Call Center environments
Professional certification or affiliation related to improving human performance
Experience using Instructional Design theories and/or applications to enhance learning experiences
Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart
Proven knowledge of the DVC and Disney products
Knowledge of the Counselor Salesperson (CSP) process
Florida Real-estate License

Education

Bachelor’s Degree or equivalent experience
Master’s Degree preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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申請

關於Disney Vacation Club:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, LLC，其所屬的業務部門是 Disney Vacation Club。

Disney Vacation Development, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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