Project Manager – Food & Beverage Operations & Safety Standards Development & Delivery

工作 ID 10129192 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Aug. 22, 2025

申請

工作概要:

About the Role & Team:

As a Project Manager - Food & Beverage Operations & Safety Standards Development & Delivery, you will support the planning and preparation of service standards, initiatives, safety standards, and new service styles. You will gather, synthesize, and interpret information from a variety of partners and help build projects for implementation. As the Food & Beverage business continues to evolve, you will assist in the integration of Safety, Technology, and Service Excellence into the dining experience. To drive continuity in the Guest experience and leverage best in class practices across the segment and industry standards, the role will develop the overarching approach to front of house service, including quality assurance planning and influencing leadership decisions. The scope of the role includes Walt Disney World, with many projects impacting both operating and non-operating areas. The range of work can be highly complex and confidential in nature.

You will report to the Senior Manager, Food & Beverage Operational & Safety Standards Development & Delivery.

What You Will Do:

Interpret current Walt Disney World Food and Beverage Operational and industry standards to influence the Development, Documentation, Sustainment, and Training integration for both existing and new operations.
Collaborate with the Safety Organization to interpret, influence, develop, and integrate Food and Cast safety standards.
Subject matter expert who leads front of house service excellence development, representing the Food & Beverage business in the development and integration efforts for existing and new service styles.
Leverage, influence, and engage a broad audience of key stakeholders, partner groups, and operations client,s including but not limited to Safety, Revenue Management, Industrial Engineering, Consumer Insights, Workforce Management, Labor Relations, Legal, Advisory & Assurance, Operations Training, Communication and Documentation.
Communicate with operators to maintain an understanding of priorities, business requirements, climate, environmental impacts, and overall landscape of conditions and attitudes affecting food and beverage operations.
Understand business issues identified to enhance site operations to interpret and develop plans to overcome barriers and business decisions.
Support integration of new technology into the dining experience to ensure seamless service integration.
Collaborate internally across the Food & Beverage Line of Business team to streamline client and partner interactions and drive connectivity.
Influence and develop change management efforts for seamless integration at the client level.
Maintain a visible presence across operations to observe, influence, implement, and assess implementation efforts.
Consult and interpret applicable Union contracts, conditions, and decisions that affect food and beverage operations.
In partnership with key stakeholders and operating clients, design, influence, develop, document and integrate new and revised processes, standards and business rules.
Manage project timelines and proactively identify constrained resources, conflicting priorities, and scheduling issues.
Lead with a passion for safety, hospitality, and service.

Required Skills & Qualifications:

5+ years of Food and Beverage leadership experience, in multiple styles of service
Ability to lead and integrate large scale, complex projects
Demonstrated influence, negotiation, communication, presentation, and public speaking skills
Ability to handle large volume and a wide variety of competing priorities and tasks simultaneously
Ability to embrace and drive organizational change
Demonstrated ability to provide strategic and tactical leadership skills
Ability to build consensus with internal and external stakeholders
Demonstrated strong relationship building and partnering skills
Proven self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
Demonstrated business acumen
Strong written and verbal communication skills
Ability to pivot and thrive in a rapidly changing environment
Exceptional relationship building and integration skills
Strong understanding of labor relations and contract
Demonstrated passion for training and development of others

Preferred Qualifications:

Project management experience
5+ Disney Food & Beverage Leadership experience
Solid operational understanding of Walt Disney World Food and Cast Safety

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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