Senior Manager, Software Engineering
Detalles del empleo:
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!
We are responsible for the Theme Park arrival experience for all US domestic parks and Walt Disney World (WDW) Admission Entitlements. WDW Admission Entitlements underpin critical guest access to the largest theme park ecosystem in the Disney Experiences segment worldwide.
As Sr. Manager, Software Engineering – Entitlements, you will lead a high-performing engineering and operations team, ensuring robust, secure, and compliant platform operations, driving architectural and performance improvements, and delivering on the pipeline of strategic projects. You will lead the strategy, design, and delivery of a global entitlements capability that powers our guest experiences across the parks & resorts ecosystem. This platform will enable seamless recognition and redemption of entitlements across multiple lines of business, ensuring guests enjoy a unified and personalized experience throughout our connected ecosystem.
You will oversee a cross-functional team of product managers, architects, and engineers, collaborating with business stakeholders, operations, and technology partners to evolve our entitlement services into a scalable, vendor-agnostic capability that supports future innovations.
If selected for this role, you will report to the Director of Technology, Entitlements.
What You Will Do
Strategic Leadership
- Define and execute the multi-year roadmap for the Entitlement Platform, aligned with company-wide digital commerce and guest experience goals.
- Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments.
- Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating cross-functionally to align with business goals and timelines.
- Drive the rationalization of all one-off and disparate entitlement solutions within the segment towards a reusable, enterprise-grade entitlement capability.
- Partner with segment technology teams to ensure consistent entitlement handling across different lines of business.
Delivery & Execution
- AI First: Drive integration of AI-driven solutions for entitlement and required software engineering.
- Lead cross-functional planning, prioritization, and delivery of entitlement services, APIs, and tools.
- Provide strategic and operational leadership for the platform, ensuring 24x7 sustainment, platform hygiene, compliance (PCI/SOX), and ongoing security.
- Oversee platform integrations with commerce, other DX enterprise capabilities.
Team & Vendor Management
- Build and lead a high-performing team, fostering collaboration and technical excellence.
- Manage vendor relationships, contracts, and service delivery to ensure business continuity and cost efficiency.
- Partner with enterprise architecture, platform engineering, and infrastructure teams on design and deployment.
- Manage team performance, talent development, and succession planning to ensure long-term organizational capability.
Innovation & Continuous Improvement
- Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability.
- Champion reusability and interoperability through shared capabilities and APIs.
- Identify opportunities to enhance guest personalization through entitlements data and analytics.
- Drive operational efficiencies through automation, self-service tools, and modern entitlement management practices.
- Craft and build a roadmap for delivering a world-class support model and ensure ongoing health and performance of technology solutions.
- Review, augment, and build critical metrics for responsible systems, using visualization tools.
- Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope.
- Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations.
Required Qualifications & Skills
- Minimum 10 years of related work experience with demonstrated experience in Software Engineering Technical Design, Software Engineering Technical Delivery, and Software Engineering Management
- Familiarity with generative AI concepts, Hands-on experience with AI frameworks, and experience leveraging AI in software engineering practice.
- Intimately familiar with Azure and AWS cloud technologies.
- Hands on knowledge of Splunk queries and dashboard creation.
- Hands on knowledge of DevOps tool chain such as Git, Jenkins/Harness, Nexus, Docker, Kubernetes etc.
- Able to monitor, and diagnose cloud services and SaaS applications.
- Experience with scripting technologies and modern programming languages such as Java.
- Demonstrated experience in design, development, and implementation of highly scalable, high-volume systems and components and in organizations practicing Agile best practices
- Budget and Forecast Management
- Executive Written & Verbal Communication Skills
- A comfort with public speaking, delivering engaging and informative presentations and the ability to adapt to different audiences and event types (ie: executives, technical individuals, and forums/communities both internal and external)
- Proven experience in large scale project delivery.
- Demonstrated ability to think strategically and align IT initiatives with long-term business goals.
- Experience leading and developing a team of software engineers.
- Strong analytical skills with experience in assessing security risks and managing technical debt.
- Expertise in developing and governing technology standards, roadmaps, and heatmaps.
- Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior business and IT leaders.
- Familiarity with hybrid organizational structures involving centralized and decentralized teams.
Education
- Bachelor's or foreign equivalent Degree in Computer Science, Computer Engineering, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Additional Information
- Position is in Orlando, Florida
#DISNEYTECH
Acerca de Disney Experiences:
Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Attractions Technology LLC, que forma parte de una empresa comercial que denominamos Disney Experiences.
Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.
ADAPTACIÓN POR DISCAPACIDAD PARA SOLICITUDES DE EMPLEO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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