Senior Manager, Software Engineering
Descrição do cargo:
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!
We are responsible for the Theme Park arrival experience for all US domestic parks and Walt Disney World (WDW) Admission Entitlements. WDW Admission Entitlements underpin critical guest access to the largest theme park ecosystem in the Disney Experiences segment worldwide.
As Sr. Manager, Software Engineering – Entitlements, you will lead a high-performing engineering and operations team, ensuring robust, secure, and compliant platform operations, driving architectural and performance improvements, and delivering on the pipeline of strategic projects. You will lead the strategy, design, and delivery of a global entitlements capability that powers our guest experiences across the parks & resorts ecosystem. This platform will enable seamless recognition and redemption of entitlements across multiple lines of business, ensuring guests enjoy a unified and personalized experience throughout our connected ecosystem.
You will oversee a cross-functional team of product managers, architects, and engineers, collaborating with business stakeholders, operations, and technology partners to evolve our entitlement services into a scalable, vendor-agnostic capability that supports future innovations.
If selected for this role, you will report to the Director of Technology, Entitlements.
What You Will Do
Strategic Leadership
- Define and execute the multi-year roadmap for the Entitlement Platform, aligned with company-wide digital commerce and guest experience goals.
- Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments.
- Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating cross-functionally to align with business goals and timelines.
- Drive the rationalization of all one-off and disparate entitlement solutions within the segment towards a reusable, enterprise-grade entitlement capability.
- Partner with segment technology teams to ensure consistent entitlement handling across different lines of business.
Delivery & Execution
- AI First: Drive integration of AI-driven solutions for entitlement and required software engineering.
- Lead cross-functional planning, prioritization, and delivery of entitlement services, APIs, and tools.
- Provide strategic and operational leadership for the platform, ensuring 24x7 sustainment, platform hygiene, compliance (PCI/SOX), and ongoing security.
- Oversee platform integrations with commerce, other DX enterprise capabilities.
Team & Vendor Management
- Build and lead a high-performing team, fostering collaboration and technical excellence.
- Manage vendor relationships, contracts, and service delivery to ensure business continuity and cost efficiency.
- Partner with enterprise architecture, platform engineering, and infrastructure teams on design and deployment.
- Manage team performance, talent development, and succession planning to ensure long-term organizational capability.
Innovation & Continuous Improvement
- Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability.
- Champion reusability and interoperability through shared capabilities and APIs.
- Identify opportunities to enhance guest personalization through entitlements data and analytics.
- Drive operational efficiencies through automation, self-service tools, and modern entitlement management practices.
- Craft and build a roadmap for delivering a world-class support model and ensure ongoing health and performance of technology solutions.
- Review, augment, and build critical metrics for responsible systems, using visualization tools.
- Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope.
- Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations.
Required Qualifications & Skills
- Minimum 10 years of related work experience with demonstrated experience in Software Engineering Technical Design, Software Engineering Technical Delivery, and Software Engineering Management
- Familiarity with generative AI concepts, Hands-on experience with AI frameworks, and experience leveraging AI in software engineering practice.
- Intimately familiar with Azure and AWS cloud technologies.
- Hands on knowledge of Splunk queries and dashboard creation.
- Hands on knowledge of DevOps tool chain such as Git, Jenkins/Harness, Nexus, Docker, Kubernetes etc.
- Able to monitor, and diagnose cloud services and SaaS applications.
- Experience with scripting technologies and modern programming languages such as Java.
- Demonstrated experience in design, development, and implementation of highly scalable, high-volume systems and components and in organizations practicing Agile best practices
- Budget and Forecast Management
- Executive Written & Verbal Communication Skills
- A comfort with public speaking, delivering engaging and informative presentations and the ability to adapt to different audiences and event types (ie: executives, technical individuals, and forums/communities both internal and external)
- Proven experience in large scale project delivery.
- Demonstrated ability to think strategically and align IT initiatives with long-term business goals.
- Experience leading and developing a team of software engineers.
- Strong analytical skills with experience in assessing security risks and managing technical debt.
- Expertise in developing and governing technology standards, roadmaps, and heatmaps.
- Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior business and IT leaders.
- Familiarity with hybrid organizational structures involving centralized and decentralized teams.
Education
- Bachelor's or foreign equivalent Degree in Computer Science, Computer Engineering, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Additional Information
- Position is in Orlando, Florida
#DISNEYTECH
Sobre o Disney Experiences:
O Disney Experiences dá vida à magia das histórias e franquias Disney com parques temáticos, resorts, navios de cruzeiro, experiências de férias exclusivas, produtos e muito mais em todo o mundo. A Disney brilha no setor de viagens com seis destinos de resort nos Estados Unidos, na Europa e na Ásia; uma linha de cruzeiros de primeira; um programa popular de propriedade de férias; e um premiado segmento de aventura em família guiado. Além disso, as operações globais de produtos de consumo da Disney incluem os principais negócios de licenciamento do mundo, as maiores marcas de publicações infantis do mundo, um dos maiores licenciadores de jogos do mundo em todas as plataformas; e lojas Disney no mundo todo e na internet.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Attractions Technology LLC, que é parte de um segmento de negócios que chamamos de Disney Experiences.
Walt Disney Attractions Technology LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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