Skip to main content

Senior Manager, Software Engineering

Job ID 10134675 Location Bay Lake, Florida, United States Business Disney Experiences Date posted Nov. 05, 2025
Apply Now

Job Summary:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

 The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

We are responsible for the Theme Park arrival experience for all US domestic parks and Walt Disney World (WDW) Admission Entitlements. WDW Admission Entitlements underpin critical guest access to the largest theme park ecosystem in the Disney Experiences segment worldwide.

As Sr. Manager, Software Engineering – Entitlements, you will lead a high-performing engineering and operations team, ensuring robust, secure, and compliant platform operations, driving architectural and performance improvements, and delivering on the pipeline of strategic projects. You will lead the strategy, design, and delivery of a global entitlements capability that powers our guest experiences across the parks & resorts ecosystem. This platform will enable seamless recognition and redemption of entitlements across multiple lines of business, ensuring guests enjoy a unified and personalized experience throughout our connected ecosystem.

You will oversee a cross-functional team of product managers, architects, and engineers, collaborating with business stakeholders, operations, and technology partners to evolve our entitlement services into a scalable, vendor-agnostic capability that supports future innovations.

If selected for this role, you will report to the Director of Technology, Entitlements.

What You Will Do

Strategic Leadership

  • Define and execute the multi-year roadmap for the Entitlement Platform, aligned with company-wide digital commerce and guest experience goals.
  • Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments.
  • Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating cross-functionally to align with business goals and timelines.
  • Drive the rationalization of all one-off and disparate entitlement solutions within the segment towards a reusable, enterprise-grade entitlement capability.
  • Partner with segment technology teams to ensure consistent entitlement handling across different lines of business.

Delivery & Execution

  • AI First: Drive integration of AI-driven solutions for entitlement and required software engineering.
  • Lead cross-functional planning, prioritization, and delivery of entitlement services, APIs, and tools.
  • Provide strategic and operational leadership for the platform, ensuring 24x7 sustainment, platform hygiene, compliance (PCI/SOX), and ongoing security.
  • Oversee platform integrations with commerce, other DX enterprise capabilities.

Team & Vendor Management

  • Build and lead a high-performing team, fostering collaboration and technical excellence.
  • Manage vendor relationships, contracts, and service delivery to ensure business continuity and cost efficiency.
  • Partner with enterprise architecture, platform engineering, and infrastructure teams on design and deployment.
  • Manage team performance, talent development, and succession planning to ensure long-term organizational capability.

Innovation & Continuous Improvement

  • Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability.
  • Champion reusability and interoperability through shared capabilities and APIs.
  • Identify opportunities to enhance guest personalization through entitlements data and analytics.
  • Drive operational efficiencies through automation, self-service tools, and modern entitlement management practices.
  • Craft and build a roadmap for delivering a world-class support model and ensure ongoing health and performance of technology solutions.
  • Review, augment, and build critical metrics for responsible systems, using visualization tools.
  • Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope.
  • Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations.

Required Qualifications & Skills

  • Minimum 10 years of related work experience with demonstrated experience in Software Engineering Technical Design, Software Engineering Technical Delivery, and Software Engineering Management
  • Familiarity with generative AI concepts, Hands-on experience with AI frameworks, and experience leveraging AI in software engineering practice.
  • Intimately familiar with Azure and AWS cloud technologies.
  • Hands on knowledge of Splunk queries and dashboard creation.
  • Hands on knowledge of DevOps tool chain such as Git, Jenkins/Harness, Nexus, Docker, Kubernetes etc.
  • Able to monitor, and diagnose cloud services and SaaS applications.
  • Experience with scripting technologies and modern programming languages such as Java.
  • Demonstrated experience in design, development, and implementation of highly scalable, high-volume systems and components and in organizations practicing Agile best practices
  • Budget and Forecast Management
  • Executive Written & Verbal Communication Skills
  • A comfort with public speaking, delivering engaging and informative presentations and the ability to adapt to different audiences and event types (ie: executives, technical individuals, and forums/communities both internal and external)
  • Proven experience in large scale project delivery.
  • Demonstrated ability to think strategically and align IT initiatives with long-term business goals.
  • Experience leading and developing a team of software engineers.
  • Strong analytical skills with experience in assessing security risks and managing technical debt.
  • Expertise in developing and governing technology standards, roadmaps, and heatmaps.
  • Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior business and IT leaders.
  • Familiarity with hybrid organizational structures involving centralized and decentralized teams.

Education

  • Bachelor's or foreign equivalent Degree in Computer Science, Computer Engineering, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Additional Information

  • Position is in Orlando, Florida

#DISNEYTECH

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Bay Lake, FL

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

Related Jobs

No jobs were found.

View All of Our Available Opportunities

OUR CULTURE

Related Content

  • Executive Leadership

    Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.

    Learn more 

  • Social Responsibility

    Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.

    Learn more 

  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.