Senior Manager, Software Engineering

ジョブID 10134675 勤務地を選択 Bay Lake, フロリダ州, アメリカ合衆国 企業名 Disney Experiences 掲載日 Nov. 05, 2025

今すぐ応募

仕事内容:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

We are responsible for the Theme Park arrival experience for all US domestic parks and Walt Disney World (WDW) Admission Entitlements. WDW Admission Entitlements underpin critical guest access to the largest theme park ecosystem in the Disney Experiences segment worldwide.

As Sr. Manager, Software Engineering – Entitlements, you will lead a high-performing engineering and operations team, ensuring robust, secure, and compliant platform operations, driving architectural and performance improvements, and delivering on the pipeline of strategic projects. You will lead the strategy, design, and delivery of a global entitlements capability that powers our guest experiences across the parks & resorts ecosystem. This platform will enable seamless recognition and redemption of entitlements across multiple lines of business, ensuring guests enjoy a unified and personalized experience throughout our connected ecosystem.

You will oversee a cross-functional team of product managers, architects, and engineers, collaborating with business stakeholders, operations, and technology partners to evolve our entitlement services into a scalable, vendor-agnostic capability that supports future innovations.

If selected for this role, you will report to the Director of Technology, Entitlements.

What You Will Do

Strategic Leadership

Define and execute the multi-year roadmap for the Entitlement Platform, aligned with company-wide digital commerce and guest experience goals.
Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments.
Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating cross-functionally to align with business goals and timelines.
Drive the rationalization of all one-off and disparate entitlement solutions within the segment towards a reusable, enterprise-grade entitlement capability.
Partner with segment technology teams to ensure consistent entitlement handling across different lines of business.

Delivery & Execution

AI First: Drive integration of AI-driven solutions for entitlement and required software engineering.
Lead cross-functional planning, prioritization, and delivery of entitlement services, APIs, and tools.
Provide strategic and operational leadership for the platform, ensuring 24x7 sustainment, platform hygiene, compliance (PCI/SOX), and ongoing security.
Oversee platform integrations with commerce, other DX enterprise capabilities.

Team & Vendor Management

Build and lead a high-performing team, fostering collaboration and technical excellence.
Manage vendor relationships, contracts, and service delivery to ensure business continuity and cost efficiency.
Partner with enterprise architecture, platform engineering, and infrastructure teams on design and deployment.
Manage team performance, talent development, and succession planning to ensure long-term organizational capability.

Innovation & Continuous Improvement

Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability.
Champion reusability and interoperability through shared capabilities and APIs.
Identify opportunities to enhance guest personalization through entitlements data and analytics.
Drive operational efficiencies through automation, self-service tools, and modern entitlement management practices.
Craft and build a roadmap for delivering a world-class support model and ensure ongoing health and performance of technology solutions.
Review, augment, and build critical metrics for responsible systems, using visualization tools.
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope.
Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations.

Required Qualifications & Skills

Minimum 10 years of related work experience with demonstrated experience in Software Engineering Technical Design, Software Engineering Technical Delivery, and Software Engineering Management
Familiarity with generative AI concepts, Hands-on experience with AI frameworks, and experience leveraging AI in software engineering practice.
Intimately familiar with Azure and AWS cloud technologies.
Hands on knowledge of Splunk queries and dashboard creation.
Hands on knowledge of DevOps tool chain such as Git, Jenkins/Harness, Nexus, Docker, Kubernetes etc.
Able to monitor, and diagnose cloud services and SaaS applications.
Experience with scripting technologies and modern programming languages such as Java.
Demonstrated experience in design, development, and implementation of highly scalable, high-volume systems and components and in organizations practicing Agile best practices
Budget and Forecast Management
Executive Written & Verbal Communication Skills
A comfort with public speaking, delivering engaging and informative presentations and the ability to adapt to different audiences and event types (ie: executives, technical individuals, and forums/communities both internal and external)
Proven experience in large scale project delivery.
Demonstrated ability to think strategically and align IT initiatives with long-term business goals.
Experience leading and developing a team of software engineers.
Strong analytical skills with experience in assessing security risks and managing technical debt.
Expertise in developing and governing technology standards, roadmaps, and heatmaps.
Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior business and IT leaders.
Familiarity with hybrid organizational structures involving centralized and decentralized teams.

Education

Bachelor's or foreign equivalent Degree in Computer Science, Computer Engineering, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Additional Information

Position is in Orlando, Florida

#DISNEYTECH

今すぐ応募

Disney Experiencesについて:

Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはWalt Disney Attractions Technology LLCという事業部門の一つであるDisney Experiencesでのお仕事です。

Walt Disney Attractions Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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