Senior Dining Room Manager

工作 ID 10122566 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Sep. 04, 2025

申請

工作概要:

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resort’s culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an Upscale Dining destination – it’s a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness.

The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers. In this role, you will ensure efficient and safe operations, drive an immersive Guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels.

Responsibilities:
•   Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant’s Forbes rating
•   Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
•   Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
•   Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
•   Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating
•   Strong advocate for change, inclusion, innovation and continuous improvement
•   Serve as a functional / subject matter expert of the operation
•   Participate in departmental meetings and communicate relevant information to cast members
•   Participate and provide operational perspective in project planning and LOB departmental meetings
•   Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
•   Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
•   Support local projects and monitor any potential impacts to the guest and cast experience
•   Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
•   Help develop and drive change to enhance overall revenue goals of the operation

Basic Qualifications:
•   Extensive wine expertise
•   Extensive expertise in Forbes 5-star standards
•   Certification in Wine Education or equivalent experience
•   Leadership experience engineering a high-end bar menu focused on craft cocktails
•   Can articulate current trends in fine dining space
•   Extensively understands fine dining cooking terms and techniques
•   6 years leadership/managerial experience
•   Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
•   Understand how to read a P&L to drive greater revenue
•   Ability to work in a fast-paced environment
•   Recognized as a positive leadership role model
•   Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
•   Ability to effectively work independently as well as with teams
•   Demonstrated operational guest service experience and guest service skills
•   Demonstrated strong organization, multi-tasking and time management skills with attention to detail
•   Proficient in Microsoft Office products and adaptable to new technology
•   Ability to actively coach Cast Members to correct behavior across lines of business.
•   Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology
•   Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators
•   Ability to be flexible with work schedule, including weekends, variable shifts and holidays
•   Understands scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
•   Highly motivated and results-oriented
•   Analyze, problem solve, and make appropriate decisions that realize effective results
•   Able to Influence and Motivate Peers
•   Collaborates and integrates through effective communication
•   Change agent – able to implement operational vision

Preferred Qualifications:

• Experience managing a Forbes-rated fine dining restaurant
• Prior experience at a Michelin starred restaurant preferred

• Union experience
• Bilingual Skills

• 6-9 Years of experience in a leadership role within Food & Beverage with responsibilities for:

o   Driving Revenue
o   Effective labor Management
o   High level Guest Service
o   Team Development
o   Business acumen, driving and delivering results, collaboration and integration, entrepreneurial mindset/ownership, heritage/legacy/brand knowledge and versatility

Preferred Education: Court of Master Sommelier’s Introductory Level or higher

The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

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