Senior Dining Room Manager

Job ID 10122566 Location Anaheim, California, United States Business Disneyland Resort Date posted Sep. 04, 2025

Apply Now

Job Summary:

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resort’s culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an Upscale Dining destination – it’s a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness.

The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers. In this role, you will ensure efficient and safe operations, drive an immersive Guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels.

Responsibilities:
•   Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant’s Forbes rating
•   Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
•   Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
•   Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
•   Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating
•   Strong advocate for change, inclusion, innovation and continuous improvement
•   Serve as a functional / subject matter expert of the operation
•   Participate in departmental meetings and communicate relevant information to cast members
•   Participate and provide operational perspective in project planning and LOB departmental meetings
•   Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
•   Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
•   Support local projects and monitor any potential impacts to the guest and cast experience
•   Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
•   Help develop and drive change to enhance overall revenue goals of the operation

Basic Qualifications:
•   Extensive wine expertise
•   Extensive expertise in Forbes 5-star standards
•   Certification in Wine Education or equivalent experience
•   Leadership experience engineering a high-end bar menu focused on craft cocktails
•   Can articulate current trends in fine dining space
•   Extensively understands fine dining cooking terms and techniques
•   6 years leadership/managerial experience
•   Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
•   Understand how to read a P&L to drive greater revenue
•   Ability to work in a fast-paced environment
•   Recognized as a positive leadership role model
•   Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
•   Ability to effectively work independently as well as with teams
•   Demonstrated operational guest service experience and guest service skills
•   Demonstrated strong organization, multi-tasking and time management skills with attention to detail
•   Proficient in Microsoft Office products and adaptable to new technology
•   Ability to actively coach Cast Members to correct behavior across lines of business.
•   Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology
•   Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators
•   Ability to be flexible with work schedule, including weekends, variable shifts and holidays
•   Understands scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
•   Highly motivated and results-oriented
•   Analyze, problem solve, and make appropriate decisions that realize effective results
•   Able to Influence and Motivate Peers
•   Collaborates and integrates through effective communication
•   Change agent – able to implement operational vision

Preferred Qualifications:

• Experience managing a Forbes-rated fine dining restaurant
• Prior experience at a Michelin starred restaurant preferred

• Union experience
• Bilingual Skills

• 6-9 Years of experience in a leadership role within Food & Beverage with responsibilities for:

o   Driving Revenue
o   Effective labor Management
o   High level Guest Service
o   Team Development
o   Business acumen, driving and delivering results, collaboration and integration, entrepreneurial mindset/ownership, heritage/legacy/brand knowledge and versatility

Preferred Education: Court of Master Sommelier’s Introductory Level or higher

The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.