Senior Manager, Software Engineering

工作 ID 10134675 地點湾湖, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Nov. 05, 2025

申請

工作概要:

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

We are responsible for the Theme Park arrival experience for all US domestic parks and Walt Disney World (WDW) Admission Entitlements. WDW Admission Entitlements underpin critical guest access to the largest theme park ecosystem in the Disney Experiences segment worldwide.

As Sr. Manager, Software Engineering – Entitlements, you will lead a high-performing engineering and operations team, ensuring robust, secure, and compliant platform operations, driving architectural and performance improvements, and delivering on the pipeline of strategic projects. You will lead the strategy, design, and delivery of a global entitlements capability that powers our guest experiences across the parks & resorts ecosystem. This platform will enable seamless recognition and redemption of entitlements across multiple lines of business, ensuring guests enjoy a unified and personalized experience throughout our connected ecosystem.

You will oversee a cross-functional team of product managers, architects, and engineers, collaborating with business stakeholders, operations, and technology partners to evolve our entitlement services into a scalable, vendor-agnostic capability that supports future innovations.

If selected for this role, you will report to the Director of Technology, Entitlements.

What You Will Do

Strategic Leadership

Define and execute the multi-year roadmap for the Entitlement Platform, aligned with company-wide digital commerce and guest experience goals.
Manage an engineering team responsible for analyzing, designing, programming, debugging, and enhancing software solutions used in various computing environments.
Supervise delivery optimization of large-scale or sophisticated software programs and systems, collaborating cross-functionally to align with business goals and timelines.
Drive the rationalization of all one-off and disparate entitlement solutions within the segment towards a reusable, enterprise-grade entitlement capability.
Partner with segment technology teams to ensure consistent entitlement handling across different lines of business.

Delivery & Execution

AI First: Drive integration of AI-driven solutions for entitlement and required software engineering.
Lead cross-functional planning, prioritization, and delivery of entitlement services, APIs, and tools.
Provide strategic and operational leadership for the platform, ensuring 24x7 sustainment, platform hygiene, compliance (PCI/SOX), and ongoing security.
Oversee platform integrations with commerce, other DX enterprise capabilities.

Team & Vendor Management

Build and lead a high-performing team, fostering collaboration and technical excellence.
Manage vendor relationships, contracts, and service delivery to ensure business continuity and cost efficiency.
Partner with enterprise architecture, platform engineering, and infrastructure teams on design and deployment.
Manage team performance, talent development, and succession planning to ensure long-term organizational capability.

Innovation & Continuous Improvement

Proactively find opportunities for technology optimization and efficiency improvements, driving innovation and scalability.
Champion reusability and interoperability through shared capabilities and APIs.
Identify opportunities to enhance guest personalization through entitlements data and analytics.
Drive operational efficiencies through automation, self-service tools, and modern entitlement management practices.
Craft and build a roadmap for delivering a world-class support model and ensure ongoing health and performance of technology solutions.
Review, augment, and build critical metrics for responsible systems, using visualization tools.
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope.
Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations.

Required Qualifications & Skills

Minimum 10 years of related work experience with demonstrated experience in Software Engineering Technical Design, Software Engineering Technical Delivery, and Software Engineering Management
Familiarity with generative AI concepts, Hands-on experience with AI frameworks, and experience leveraging AI in software engineering practice.
Intimately familiar with Azure and AWS cloud technologies.
Hands on knowledge of Splunk queries and dashboard creation.
Hands on knowledge of DevOps tool chain such as Git, Jenkins/Harness, Nexus, Docker, Kubernetes etc.
Able to monitor, and diagnose cloud services and SaaS applications.
Experience with scripting technologies and modern programming languages such as Java.
Demonstrated experience in design, development, and implementation of highly scalable, high-volume systems and components and in organizations practicing Agile best practices
Budget and Forecast Management
Executive Written & Verbal Communication Skills
A comfort with public speaking, delivering engaging and informative presentations and the ability to adapt to different audiences and event types (ie: executives, technical individuals, and forums/communities both internal and external)
Proven experience in large scale project delivery.
Demonstrated ability to think strategically and align IT initiatives with long-term business goals.
Experience leading and developing a team of software engineers.
Strong analytical skills with experience in assessing security risks and managing technical debt.
Expertise in developing and governing technology standards, roadmaps, and heatmaps.
Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior business and IT leaders.
Familiarity with hybrid organizational structures involving centralized and decentralized teams.

Education

Bachelor's or foreign equivalent Degree in Computer Science, Computer Engineering, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Additional Information

Position is in Orlando, Florida

#DISNEYTECH

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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