Manager, Client Services

工作 ID 10134697 地點倫敦, 英国 有意工作的公司 Disney Entertainment and ESPN Product & Technology 日期已公佈 Nov. 11, 2025

申請

工作概要:

About the Role & Team

Be part of the storytelling.

Global Digital Studio Operations EMEA is responsible for enabling and supporting the delivery of world-class channel experiences and content services across the region. Our work spans operational planning, workflow orchestration, broadcast systems, and digital platform enablement — ensuring our brands reach audiences consistently, reliably, and at scale.

This is a centrally positioned role within the Client Services organisation. The role is based in London and works closely with broadcast operations, technology engineering, content operations, and commercial teams across EMEA.

Overall Purpose of the Role

The Manager, Client Services will be the primary point of contact for channel business stakeholders across linear, non-linear, and direct-to-consumer (DTC) products. They will represent Global Digital Studio Operations EMEA in strategic planning discussions, ensuring that technical and operational requirements are embedded in new business initiatives from inception through delivery.

They will also collaborate closely with Content Operations to manage workflows supporting live-to-air requirements, scheduling systems, and transmission capability across the regional hub. This role will help shape operational models that enable future growth, expansion, and channel evolution.

The Manager will support the Senior Manager, Client Services in driving continuous improvement, defining scalable operational frameworks, and enhancing partnership alignment across internal and external teams.

Areas of Responsibility

Lead and coordinate the delivery of new business operational requirements across multiple lines of business, including linear and non-linear channel launches, advertising initiatives, and enhancements to existing services.
Scope, document, and provide operational and technical cost assessments to support new business proposals and planning cycles.
Own the development and maintenance of operational workflow documentation and training materials to ensure clarity, alignment, and process standardisation.
Manage interfaces and collaboration with DTCI teams (Broadcast Operations, IT, Media Engineering, Software Engineering) and commercial technology partners to support system integrations and on-air translation requirements for transmission automation.
Work closely with EMEA business leads to ensure regional requirements, business rules, and delivery timelines are understood, communicated, and executed accurately.
Support evaluation, testing, and approval of new channel and system deployments, ensuring adherence to transmission guidelines, operational SLAs, and broadcast quality standards.
Optimise supplier and third-party service relationships to enable scalability and drive operational efficiency.
Contribute to cross-functional planning sessions, technical deployment reviews, and continuous workflow enhancement initiatives.

Experience & Professional Qualifications

Significant experience in broadcast operations, post-production, media technology, or channel services environments.
Proven experience with media asset management, library systems, workflow orchestration, and resource management.
Strong understanding of scheduling systems, transmission operations, and on-air broadcast technologies.
Demonstrated experience training teams, managing stakeholders, or leading through influence.
Comfort communicating with technical and non-technical audiences, including business, legal, and commercial counterparts.
Strong analytical capabilities and problem-solving skills, with the ability to evaluate both technical and operational impacts.
Advanced computer literacy, ideally with exposure to broadcast engineering concepts, structured data systems, and workflow automation.
Interest in digital media evolution, emerging broadcast technologies, and consumer media trends.

Skills & Competencies

Technical & Job-Specific Skills

Exceptional communication and stakeholder management.
Ability to work under pressure and manage competing priorities.
Highly organised with strong attention to detail.
Strong proficiency in Microsoft Excel and business productivity tools.
Ability to build strong cross-functional relationships.

Core Competencies

Builds Relationships: Engages stakeholders across internal and external networks; resolves conflicts constructively.
Inspires Creativity & Innovation: Encourages new ideas, challenges assumptions, and supports scalable solutions.
Communicates Effectively: Tailors communication to audience; facilitates clear understanding and shared alignment.
Drives Results: Converts strategy into action; holds self and others accountable for delivery and quality.
Exhibits Professional Excellence: Models integrity, consistency, and resilience; continuously develops skills and knowledge.

Accountability

Reports to: Senior Manager, Client Services, Global Digital Studio Operations EMEA

Accountable for: Execution of operational planning and delivery across new business initiatives; ensuring service readiness and broadcast continuity in line with business timelines and standards.

申請

關於Disney Entertainment and ESPN Product & Technology:

在Disney Entertainment and ESPN Product & Technology，我們結合想像力與創新，以重新想像人們體驗和參與世上最受歡迎故事和產品的方式。我們的工作內容廣泛，且精深細密。我們創造令人驚豔的體驗、改變媒體的未來，並打造產品和平台，讓世界各地的人們都能與自己喜愛的故事和體育活動緊密相連。

Disney結合世界級技術與獨特創意，因而與眾不同。這是我們過去、現在和未來的核心。我們是故事敍述者和創新者。創作者和創建者。表演者和工程師。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Limited，其所屬的業務部門是 Disney Entertainment and ESPN Product & Technology。

The Walt Disney Company Limited 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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