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Manager - Account Management

Job ID 10133202 Location Celebration, Florida, United States Business Disney Experiences Date posted Oct. 09, 2025
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Job Summary:

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts.  Yellow Shoes is dedicated to helping drive the business while effectively communicating and building the Disney brand.  Our competitive advantage is an intimate knowledge of, and unique integration within, each individual Parks & Resorts business.  Account Management serves as the bridge between the Marketing & Sales Strategy leadership on each business, and the creative teams (both internal Disney and external agencies) supporting it, adding value to the marketing and the creative direction.

This role reports to the Sr. Manager, Account Management

This is a Full Time role.

What You Will Do:

  • Responsible for Account Management across work 1-2 Walt Disney Parks and Resorts businesses, including creative strategy development, budget management, and execution

  • Thoroughly understand line of business objectives and needs and translate client partner inputs into strategic and digestible project/creative briefs for internal creative team.

  • Effectively partner with internal agency peers and external agency groups to develop creative solutions that deliver on the goals of the brief

  • Balance responsibility for independent project work while also leading and developing direct report(s)

  • Coach team member(s) to develop creative strategy resulting in clear and compelling creative briefs based on strong business and consumer insights

  • In collaboration with Account Director and Business Support partner plan, track, forecast, and reconcile line of business budgets monthly.

  • In collaboration with business partners, develop detailed annual scope of work by business unit

  • Demonstrate problem solving and analytical skills, including the ability to assess a situation, form logical/reasoned assumptions and conclusions, and articulate recommendations

  • Partner with internal agency peers and external agency groups to develop effective creative solutions that deliver on the aligned brief

  • Champion, enable, and nurture creativity across people and the work

Leadership

  • Effectively work across client-facing and internal cross-functional Account Management groups including account, project management, traffic, production and business affairs

  • Demonstrate strong leadership, providing on-going and actionable coaching to each team member to ensure all continue to elevate their performance and professional development

  • Drives creative process, ensuring a smooth and effective operation with a reputation for excellence, and earning respect of creative teams for bringing out their best work

  • Passionate champion for the individual businesses within the agency, keeping leadership informed of key development and accomplishments

  • Be the model for recognizing and celebrating others, for their work.

  • Consistently and creatively contribute to agency culture and innovation 

Relationships

  • Develop strong rapport with peers, client partners and cross-functional collaborators earning their trust and respect

  • Perceived as a valuable “go to” partner in achieving client business and marketing goals, proactively works to develop strategic recommendations to address key business issues

  • Demonstrate deep knowledge of client products, competitors, and industry – apply this knowledge when counseling client peers/executives during planning and creative reviews

  • Address client and agency conflicts and solve them in the most efficient way with an outcome that is satisfying to the client and agency

Required Qualifications & Skills
 

  • Minimum 8+ years of professional marketing, ad agency, brand management, media, or related experience

  • Proven knowledge of brand management and advertising for consumer brands

  • Understanding and working knowledge of consumer research tools and methodologies

  • Strong knowledge of communication mediums including video, print, digital, social, email, collateral, OOH, and the production process supporting each

  • Exceptional communication skills both written and verbal

  • Ability to lead projects, working with external client and internal project management to keep work moving as planned and addressing challenges

  • Demonstrated relationship building and leadership skills

  • High influence with external clients plus internal agency peers and agency leadership

  • Highly effective at handling multiple large-scale projects/tasks with excellence…  effectively planning and prioritizing

  • Demonstrated ability to think critically and problem solve with a sense of urgency

  • Motivated self-starter, ability to work independently with minimum direction

  • Innate curiosity and desire to learn to keep current on the pulse of the ad industry

  • Committed to continuous improvement; seek and act on feedback from agency leadership

    

Preferred Qualifications

  • Experience in multicultural marketing (especially US Hispanic or Latin America segments)

  • Spanish and/or Portuguese language proficiency

Education:

  • Bachelor's degree or equivalent experience.

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DXMarketing

#YellowShoes

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.

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