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DVC Associate (Global Sales Contact Center)

Job ID 10135851 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted Nov. 03, 2025
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Job Summary:

About the Role & Team 

The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking individuals who genuinely enjoy connecting with people—whether by phone or virtually. If you’re someone who can easily start conversations, especially in virtual settings, and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!

Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. Promoting DVC is a true team effort, but it all starts with you—inviting guests to learn more about DVC from the comfort of their own home. As a DVC Associate, you’ll earn a guaranteed hourly wage -- plus variable pay--! If you’re excited about this sales role, we encourage you to apply today!

You will report to the DVC Sales Experience Manager.

This is a Full-Time role located in Lake Buena Vista, FL.

What You Will Do 

As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests over the phone to share more about the benefits of the Disney Vacation Club and membership. This is a performance-driven sales role that involves making outbound calls to warm leads, following structured scripts, and upholding the highest standards of integrity throughout the sales process.

 Responsibilities 

  • Make outbound calls to inspire and invite guests to learn more about DVC and transfer the phone call to sales partners.

  • Schedule Disney Vacation Club (DVC) sales tours and appointments with guests at home before they arrive at any Disney destination—including Walt Disney World, Disneyland Resort, and Aulani.

  • Generate leads and improve opportunities to increase sales revenue by following the call scripts and guidelines.  

  • Assist with inbound calls and other virtual responsibilities in a changing work environment to achieve sales goals. 

  • Overcome objections and use persuasive skills to highlight the DVC membership benefits.

  • Communicate clearly and efficiently to respect guests’ time.

  • Share your passion for Disney as needed. 

 Required Qualifications & Skills 

  • 1+ years’ experience with Guest interactions in a comparable sales center or call center environment. 

  • Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.

  • Self-motivated, disciplined, and able to consistently make outbound calls.

  • Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.

  • Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality. 

  • Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.

Optional Work from Home Office Environment 

  • This role is available as a fully onsite or hybrid.

  • To work hybrid, you must be able to work from both home and the office located within Walt Disney World.

  • While working from home, you must have a quiet room with a desk, reliable high-speed internet, stable electric power with a surge protector to support all equipment, and free from any background noise.

 Preferred Qualifications 

  • Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.

  • Multi-lingual in addition to English (Spanish, Portuguese, Japanese).

  • Knowledge of Disney Vacation Club. 

  • A strong understanding of Disney standards and Guest service expectations.

Education 

High School Diploma or equivalent.

Additional Information 

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 

#LI-MM4  #DXMedia

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Sales and Services, Inc., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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