Digital Operations Manager – eCommerce (fixed-term contract)

工作 ID 10130283 地點倫敦, 英国 有意工作的公司 Disney Store 日期已公佈 Sep. 09, 2025

申請

工作概要:

About The Role & Team

Step into the heart of Disney’s digital retail experience as a Digital Operations Manager – eCommerce, supporting our Salesforce Commerce Cloud (SFCC) platform across the EMEA region. This role sits within the Digital Product & Experience team, where we craft seamless, high-performing online journeys that bring the magic of Disney to life for millions of fans.

You’ll collaborate closely with Product, Engineering, CRO, and external partners to optimise digital operations, enhance site performance, and ensure every interaction reflects the quality and creativity Disney is known for.

This is a fixed-term contract position running until May 2026, located at our London office in Hammersmith, requiring four days of on-site attendance per week.

What You Will Do

Platform & Site Operations

Optimise the use of Salesforce Commerce Cloud (SFCC) tools and capabilities to ensure high-performing, guest-focused eCommerce sites across EMEA.
Monitor site health and performance, proactively identifying issues and ensuring timely resolution through clearly defined escalation paths.
Act as the primary point of contact for incident communications, ensuring stakeholders are kept informed with timely, clear, and actionable updates.
Oversee the Site Operations Producer in executing daily operational tasks, including replication schedules, product enrichment, and data feed execution—ensuring content is analytics-ready, brand-compliant, and aligned with real-time trade.
Ensure timely, accurate execution of site configurations and job schedules to enhance guest experience (GX).
Own the QueueIT process, working closely with all business teams to listen to the Voice of the Guest and the operational impact on the team. Ensure seamless high profile launches are completed as planned and organise retrospective reviews to continually improve.
Lead the product enrichment process, ensuring systems deliver accurate data and collaborate with Online Merchandising to maintain precise guest-facing attributes, imagery, and copy

Stakeholder relationships

Working closely with Risk Management Team to investigate guest issues and any arising risks from transactions
Working together with Support and Technology teams both here in the UK and NA, to resolve any guest impacting issues, improve and implement new procedures to improve workflows and communication between teams
Work with Guest Services teams to ensure any issues are investigated and resolved with efficiency and accuracy
Build relationships with Legal & Privacy teams to ensure compliance in all integrations and workflows.

Third-Party Integrations & Vendor Management

Lead and monitor site integration projects with third parties, including onboarding and optimising functionality to meet evolving business needs.
Contribute to shaping the third-party roadmap, driving enhancements that align with guest expectations and business priorities.
Manage and maintain relationships with third-party vendors to ensure high ROI and alignment with business goals.
Ensure effective management of associated budgets, driving cost-efficiency without compromising quality.
Support contract renewals, compliance checks, and cost optimization efforts.
Primary liaison with Salesforce TAM and account team on health checks and support cases

Project & Roadmap Delivery

Lead eCommerce projects as required, delivering on time and within budget while ensuring alignment with strategic objectives.
Identify potential issues early, providing strategic solutions to mitigate risks and ensure smooth operations.
Contribute ideas to the ecommerce product roadmap and support in development and testing cycles

Innovation & Collaboration

Drive innovative approaches to enrich the digital experience, prioritising accessibility, inclusivity, and personalisation.
Build strong partnerships across departments, influencing stakeholders to drive cross-functional collaboration and improvements.

Required Qualifications & Skills

Proven experience in digital operations or eCommerce management, ideally within a Salesforce Commerce Cloud environment.
Strong understanding of digital product workflows, QA processes, and agile methodologies.
Experience managing third-party vendors and cross-functional teams.
Excellent communication and stakeholder management skills, especially in high-pressure or time-sensitive situations.
Innovation and problem-solving skills a must. This role requires enthusiasm and a solution-oriented mind-set.
Collaborative /Leadership / Autonomy

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Store:

Disney Store 及 shopDisney 是 Disney Parks、Experiences and Products的零售銷售部門，亦是 The Walt Disney Company (NYSE:DIS)及其聯營公司的業務部門，將 The Walt Disney Company 的品牌擴展至商品領域。在北美洲、歐洲、日本和中國的 Disney Store 及 shopDisney 為 Disney 所擁有並由其與營運。Disney Store 及 shopDisney 售賣包括獨家產品系列在內的優質產品與書籍，為主要娛樂提案及 Disney、Pixar、Star Wars、Marvel 和 National Geographic 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的美國電子商貿熱點，提供一系列來自 Disney 及授權商的最佳精選產品、全球系列及合作計劃，其中包括時尚服飾及配飾、玩具、家居及收藏品。Disney Store 及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在 Disney 這個世界一大成功娛樂公司中找到。目前北美洲、日本、中國與歐洲均設有 Disney Store，還設有以下網上商店：www.shopdisney.co.uk、www.shopdisney.de、www.shopdisney.es、www.shopdisney.fr、www.shopdisney.it 和 www.disneystore.co.jp 。如欲了解詳情，請在 www.facebook.com/shopDisney、www.instagram.com/shopDisney 及 www.twitter.com/shopDisney 上關注我們

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Disney Store (UK) Ltd，其所屬的業務部門是 Disney Store。

The Disney Store (UK) Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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