Digital Operations Manager – eCommerce (fixed-term contract)

Job ID 10130283 Location London, United Kingdom Business Disney Store Date posted Sep. 09, 2025

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Job Summary:

About The Role & Team

Step into the heart of Disney’s digital retail experience as a Digital Operations Manager – eCommerce, supporting our Salesforce Commerce Cloud (SFCC) platform across the EMEA region. This role sits within the Digital Product & Experience team, where we craft seamless, high-performing online journeys that bring the magic of Disney to life for millions of fans.

You’ll collaborate closely with Product, Engineering, CRO, and external partners to optimise digital operations, enhance site performance, and ensure every interaction reflects the quality and creativity Disney is known for.

This is a fixed-term contract position running until May 2026, located at our London office in Hammersmith, requiring four days of on-site attendance per week.

What You Will Do

Platform & Site Operations

Optimise the use of Salesforce Commerce Cloud (SFCC) tools and capabilities to ensure high-performing, guest-focused eCommerce sites across EMEA.
Monitor site health and performance, proactively identifying issues and ensuring timely resolution through clearly defined escalation paths.
Act as the primary point of contact for incident communications, ensuring stakeholders are kept informed with timely, clear, and actionable updates.
Oversee the Site Operations Producer in executing daily operational tasks, including replication schedules, product enrichment, and data feed execution—ensuring content is analytics-ready, brand-compliant, and aligned with real-time trade.
Ensure timely, accurate execution of site configurations and job schedules to enhance guest experience (GX).
Own the QueueIT process, working closely with all business teams to listen to the Voice of the Guest and the operational impact on the team. Ensure seamless high profile launches are completed as planned and organise retrospective reviews to continually improve.
Lead the product enrichment process, ensuring systems deliver accurate data and collaborate with Online Merchandising to maintain precise guest-facing attributes, imagery, and copy

Stakeholder relationships

Working closely with Risk Management Team to investigate guest issues and any arising risks from transactions
Working together with Support and Technology teams both here in the UK and NA, to resolve any guest impacting issues, improve and implement new procedures to improve workflows and communication between teams
Work with Guest Services teams to ensure any issues are investigated and resolved with efficiency and accuracy
Build relationships with Legal & Privacy teams to ensure compliance in all integrations and workflows.

Third-Party Integrations & Vendor Management

Lead and monitor site integration projects with third parties, including onboarding and optimising functionality to meet evolving business needs.
Contribute to shaping the third-party roadmap, driving enhancements that align with guest expectations and business priorities.
Manage and maintain relationships with third-party vendors to ensure high ROI and alignment with business goals.
Ensure effective management of associated budgets, driving cost-efficiency without compromising quality.
Support contract renewals, compliance checks, and cost optimization efforts.
Primary liaison with Salesforce TAM and account team on health checks and support cases

Project & Roadmap Delivery

Lead eCommerce projects as required, delivering on time and within budget while ensuring alignment with strategic objectives.
Identify potential issues early, providing strategic solutions to mitigate risks and ensure smooth operations.
Contribute ideas to the ecommerce product roadmap and support in development and testing cycles

Innovation & Collaboration

Drive innovative approaches to enrich the digital experience, prioritising accessibility, inclusivity, and personalisation.
Build strong partnerships across departments, influencing stakeholders to drive cross-functional collaboration and improvements.

Required Qualifications & Skills

Proven experience in digital operations or eCommerce management, ideally within a Salesforce Commerce Cloud environment.
Strong understanding of digital product workflows, QA processes, and agile methodologies.
Experience managing third-party vendors and cross-functional teams.
Excellent communication and stakeholder management skills, especially in high-pressure or time-sensitive situations.
Innovation and problem-solving skills a must. This role requires enthusiasm and a solution-oriented mind-set.
Collaborative /Leadership / Autonomy

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Hiring Process

Where Does Your Story Begin?

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.